Rug Cleaning & Repair FAQ's
Frequently Asked Questions
Below you will find answers to some of the most frequently asked questions that our customers ask us. If you still have a question please call us or email us and we will gladly do our best to assist you.
Yes we offer rug pickup and delivery throughout Ontario. We are in typically in all districts 2 times per week.
Yes we offer FREE rug cleaning pickup anywhere in Ontario and Ottawa. There is no need for you to drop-off your dirty rugs in one of our rug cleaning facilities in Toronto. Simply have your rug(s) rolled up and one of our drivers will have it picked up. Schedule a rug pickup today.
Yes, Love Your Rug has a 100% satisfaction guarantee. We pride ourselves on our hard work and transparency, and we thrive on our customer’s trust. If you are unhappy with our results, we will re-clean your area rug for no additional cost.
Simply leave us your phone number, and place your rugs in the back or in an accessible location where we can pick your rugs up.
Typically it takes 7-10 days for us clean your rugs and have them ready for pickup or for them to be delivered to you.
All rugs come in different sizes, materials and with different cleaning and care requirements. To achieve the best results for your rug, additional services may be required. Prices vary accordingly based on the type of rug and the services you choose. We offer the following additional services:
- Area Rug Enzyme Treatment
- Area Rug Disinfectant
- Area Rug Fabric Protector
- Area Rug Stain Removal
- Non-Slip Rug Pad
Receive an instant quote for your area rug here and schedule a free pickup and delivery today.
In most cases, Love Your Rug does not charge extra for stain removal. If the stain is stubborn and penetrates the rug’s fibres, we may have to pre-spray it and work on it separately from our rug cleaning process. This is considered an additional service and will incur an additional charge. We will always alert you of all fees before any work is conducted on your valuable rug.
Although many people use rug and carpet cleaning interchangeably, it is important to understand the difference between a rug and a carpet. A rug, also known as an area rug, is a floor covering of thick woven material or animal skin, which does not extend over the entire floor. On the other hand, a carpet, also known as a wall-to-wall carpet, covers the entire floor. Because of this distinct difference, area rug cleaning and carpet cleaning are done very differently. Area rugs are cleaned in our state-of-the-art rug cleaning facility in Toronto and wall-to-wall carpets are cleaned in-home with sophisticated steam cleaning technology.
Yes, we offer in-home carpet cleaning for wall-to-wall carpets. Call us today to get a price and schedule an in-home carpet cleaning.
Please note that all area rug cleaning is done in our state-of-the-art rug cleaning facility in Toronto and is different than in-home carpet cleaning for wall-to-wall carpets. Professional area rug cleaning requires expensive machinery and sophisticated facilities to be performed properly.
Unlike wall-to-wall carpets, area rugs cannot be cleaned in-home. The reason why area rugs can not be cleaned properly in your home is because they cannot be dusted properly, pre-soaking is impossible, stain removal can’t be done properly, and cleaning the top and bottom of your area rug requires two different cleaning processes, which cannot be performed inside the home with a truck mount or paintable unit.
Furthermore, your floor under the area rug may get damaged if the rug is not hung to dry.
Inadequate drying of your area rug can also cause mold and mildew as well as permanent damage to your rug, in effect shortening its life span.
On the other hand, wall-to-wall carpet is made for in-home steam cleaning. Piles are made for on-site washing by portable and truck mount units. At Love Your Rug we offer both; area rug cleaning in our state-of-the-art rug cleaning facility, as well as in-home carpet cleaning anywhere in the GTA, Ontario and Ottawa.
We have been cleaning and repairing area rugs since 1894!
Yes, our rug cleaning facility, techniques, and products are all eco friendly and we strive to decrease our eco footprint all the time. Click the following link to read more about our eco friendly rug cleaning.
We clean Persian rugs, silk rugs, oriental rugs, sheepskin rugs, synthetic rugs, wool rugs and more.
Yes in most cases we can completely remove puke stains and puke odors.
Most of the time we can remove wine stains completely, but sometimes it is not possible to remove the wine stain completely. Sometimes only 80% of the wine stains can be removed as a faint yellowish mark tends to stay behind where the wine stain was.
Yes we offer specialty cleaning for pet urine and we use enzymes to eliminate all animal urine odors.
Silk rugs are cleaned and processed by hand by our skilled in house rug technicians. To ensure the colours do not run we treat the rugs prior to cleaning with a special ingredient. This ingredient “fixes” the colour prior to cleaning so the colour does not bleed or run. In most cases silk area rugs come in with a single stain issue such as coffee, juice and pet stains. This requires more work to concentrate on the area with the stain which may increase the price to process the silk rug.
Yes, with proper water temperature and detergents that are loaded with eucalyptus oils, this oil protects the fabric from being distorted during the cleaning process. Once cleaned, we immediately remove 95% of the moisture with our centrifuge and then the rug is hung naturally to dry.
In most cases we do not charge extra for stain removal. If the rug requires a second cleaning we reprocess at no extra charge. If the stain is not removed after a second process we attach a “special note” to the rug so the customer is aware we have reprocessed the rug and that we have tried our best.
We are able to size down rugs and change the borders. We offer binding, surging and fringing.
No, unfortunately cigarette butts cannot be removed.
No we do not as this may damage your rug.
No we do not sell rugs. We offer professional area rug cleaning and area rug repair services across Sothern Ontario.
Yes, for superficial reasons like removing stains and odours but also for the health of you and your family. Asthma triggers and allergens like pollen, mould spores, dust mites, tobacco smoke and pet dander can penetrate deep into the carpet’s fibres. Professional carpet cleaning on a regular basis (at least once a year) reduces your exposure to these triggers and allergens as well as other bacteria and germs, and improves the overall air quality inside your home.
We never recommend cleaning specialty rugs like oriental rugs, animal hide rugs or silk rugs yourself. These rugs are made of unique and expensive textiles, and if they are not cleaned by a professional, they can be damaged. If you attempt to clean your oriental rug at home, you will likely end up having to bring it to our facility to fix the damage you’ve done, so skip that step and contact Love Your Rug. Leave it to the experts!
No matter how many times you vacuum or use at-home rug cleaning products, you cannot get the same deep clean as a professional rug cleaning service. At Love Your Rug, we have a thorough nine-step process for cleaning your rugs as well as industry-leading equipment and the expertise of our experienced rug cleaners in Toronto. Some of the benefits of having your rug professionally cleaned include improved indoor air quality, longer-lasting rugs and free time you’ve saved from not attempting to clean the rugs yourself!
As a general rule, you should have your carpets professionally cleaned at least once a year. You may require professional carpet cleaning more frequently if:
- You have chronic allergies or asthma.
- You have a carpet in a lighter colour like beige, white or grey.
- You have children or pets.