We are using this service for the first time. I was given a timeframe of 1030a to 230pm. I have been home the entire time. I phoned at 2:50pm and I was advised they are running behind and will be here by 330 or 4pm. A phone call would have been nice. If they were running an hour behind I could have out shopping. There is an expectation that the home owner should be home during the timeframe, should there not be an expectation on the business? I will amend my review if they do a fantastic job on the carpets.
i received my carpet today and i would like to say that you did a absolutely wonderul job. I will continue to use your service as i find it to be very high quality. With sincere thanks for a job well done!
"The friendly, welcoming voice when the phone is answered is a great start.
I experienced this no matter who I was speaking to.
The quotation process was detailed & very good.
Pickup on time with pre arrival call helped, especially in these covid
Delivery was as good as the pickup.
The carpet & rugs looked great, although there were a couple of points
where the fringe had loosened. I spoke to Sydney and there was no argument,
the pickup time arranged and the, small, problem solved. When they say 100%
satisfaction, it is exactly that!
I would use them again and strongly recommend them.
A happy customer .....
My first time using Love Your Rug. Got my rugs back today and I very happy. Moreover they even delivered my rugs ahead of schedule. Jared, the room supervisor made it possible. Thanks Jared!!!
Definitely I recommend their services.
Great experience! This is my second time having my rugs cleaned. The pick up and delivery was seamless and very efficient! Guillermo called me in advance and was very nice to deal with. All of the follow ups from Love Your Rug were excellent! Thank you to this amazing team!
I just want to share that at Love Your Centre the customer service is outstanding. I brought three of my very large area rugs for cleaning and repair and was treated not only professionally but in a timely manner, with all questions answered and with amazing workmanship not to mention great prices. I would recommend this company to all my personal family and friends and to anyone looking for great service. Vicky
I am exceptionally pleased at how clan my rugs came out. Thank you and your team for doing such a fantastic job. I will make sure to tell all my friends and family and i plan to post it on social media if you don't mind.
Hi there! I just wanted to let you now that we used your services a couple of months ago but hadn't put the rug back into the room because we were renovating well-we just put it back and it looks even better than i could have imagined! It looks brand new even though it's been in a home with 4 pets that hang out on it all the time. I couldn't be more impressed. Thank you so much-sorry it's taken me so long to sent this note:)