I'd just like to say thanks to the entire Love Your Rug team for doing such a fantastic job. Our wool/silk blend rug had several pet stains on it, and the fact that the rug is a very light silver color made the stains really noticeable. Nothing we tried at home was able to remove the stains. My wife and I both thought that our rug was permanently ruined, and were resigned to buying a new rug.
The Love Your Rug team worked their magic on it, and we're absolutely thrilled with the results. It's just like new! Not only are we loving our rug again, but we also are completely impressed with the quality of your company's service. I had thought that our rug was pure silk, but your team identified it as a wool/silk blend - and surprised me by reducing the cleaning price. That type of integrity wins my loyalty forever!
The deep-set stains meant that you needed to work longer on our rug, But your technician was able to get the rug looking like new. We are so thankful to your entire team.
I was extremely happy with the way the rugs were cleaned. They were totally refreshed and looked like new. The staff who answered the phones were extremely polite and very helpful. One in particular, Paige, went above and beyond in assisting me. I highly recommend this company.
They called my elderly parents twice with excuses, trying to raise price. First they claimed that carpet was larger than we told them, then they called 2 weeks later claiming that the carpet was hand made. when we told them that we were going to measure the carpet again when they retuned it, they lied and claimed that they didn't tell us that the carpet was larger. I also asked how they determined that the carpet was hand made, they said that a tech made that assessment, i said really, wouldn't it be on the label. After speaking with a Supervisor "Steve"(who lied about the first call and has no Customer service skills) he waved the extra charges.
** The service was good, but i think that they were trying to scam my elderly parents.
I decided to try the company after seeing their ad on a billboard along Keele St.
My two rugs were picked up by a very friendly chap, Matthew. Both rugs had not been cleaned since I purchased them at least 6 yrs ago. When I got the rugs back they looked beautiful. I was very please with how the rugs turned out.I will be telling my friends about the service.
I posted my review on this site last evening about the awful service I have received from this company. I note my review has been removed. Totally unethical. Allow people to see what others have experienced.
Furthermore I note another poor review about bleach marks on her rug has also been removed.
Your company has removed the negative reviews to make it appear to be an excellent company. This is false advertising. I will be bringing this to the attention of the Consumer Board and the press.
Just for the record I still have not received my rug back.
Our first time using Love Your Rug and definitely won't be our last. It had been 4 years since our wool rug had been cleaned. I saw the cleaning process that Love Your Rug does on CP24. Our rug was picked up and dropped off by a friendly, polite chap named Patrick. The rug came back looking almost brand new. The pile was soft and plush. The colours were bright and the cost was very reasonable. All in all, a great experience. Marty & Irene Shaw Toronto Ont
I gave them a hand made Turkish rug that had been peed on extensively and then stored in a garbage bag for three years. I had little to no hope that they could save the rug. They exceeded my expectations by returning a rug that was as beautiful as the day I bought it. Not only did the bring the rug back to life, they didn't charge me a fortune to clean it. I would highly recommend LYR to anyone with a tricky rug problem.
The staff at LoveYourRug have done a wonderful job cleaning my sisal rugs that I have had for a long time. A good rug cleaning and rug dusting were exactly what they needed to bring the life back into them!
I saw the ad about love your rug on cp 24 . I decided to give the company a try. I had 4 of my rugs cleaned . Two of the rugs were beige color with a strip of brown and beige these two rugs were very very duty and when I received both of them back they looked so great the rugs both looked like they were brand new. The other two rugs were black and also came out great. I am so happy that I gave the company a try. I also have to say that anyone that I spoke with on the phone was always very polite and professional. I will use definitely use love your rug again in the future . Thanks again Marcia
I saw the ad about love your rug on cp 24 . I decided to give the company a try. I had 4 of my rugs cleaned . Two of the my rugs were beige color with a strip of brown and beige these two rugs were very very duty and when I received both of them back they looked so great the rugs both looked like they were brand new. The other two rugs were black and also came out great. I am so happy that I gave the company a try. I also have to say that anyone that I spoke with on the phone was always very polite and professional. I will use definitely use love your rug again in the future . Thanks again Marcia
Just reaching out to follow up regarding our recent rug cleaning. Firstly, I would like to say how exceptional the service was from pick up, to drop off. We are very happy with how we were treated, and found everyone to be very friendly and accommodating. We are also very happy with how the rug turned out, and, amazed at how you guys were able to get out the tough/large stains. Our compliments to the engineers!
I dropped off the carpet yesterday and as promised I'm getting back to you. You guys did an excellent job, it was like brand new, the colors just popped out. Thank you so much. It was a great experience, from beginning to end.
Stay healthy & keep safe!
Ads are misleading. You shouldn’t be saying that you will pick up ANYWHERE in southeastern Ontario, when your service is limited to only a handful of the larger centres. Score is based solely on the fact that I couldn’t use your services, although I tried, based on the TV ad.
I purchased a vintage rug at auction. It looked like it was kept in a barn - so dirty I wasn't sure of the background colour & there were marks I thought wouldn't come out. Love Your Rug brought it back to me looking like a new rug, so much better than I imagined. They were helpful the whole way thru the process. I will definitely use them again and recommend them to others.
Everyone you speak to on the phone is extremely nice and helpful. The pick up and delivery were on time. They do a great job at a very reasonable price. We are really happy with their service. I would recommend them to everyone.Thank you!
Hi Kathy, Thank you so much for your services, the rugs look amazing after the cleanup. Really appreciate the great service that you provide. You talked with my husband when he picked up the rugs and you mentioned that you offer repair services as well. I have attached few pictures with our broken bar stool, it stays in the basement since was broken... It would be great if there is a solution the fix it, as it hasn't been used too much and the quality of the wood is really good.
I just wanted to let you know that I will pickup the 2 items being cleaned next week. I just haven't had a chance to do so as yet. I wanted to let you know since the order has probably been ready for 3 weeks or so. I hope this isn't a problem. I have already picked up my other cleaning jobs-and was very pleased with your work.
The rug arrived this morning and looks fantastic. Thank you for all your assistance. The customer service you provided was excellent! If you would also pass along my thanks to the cleaning team.We will be sure to use your services in the future.
I was skeptical that our 8 year old cream/black accents wool area rug could be rescued. Despite our efforts to lift them, there were deep set red wine, coffee and pet stains. we just received it back and could not be more pleased! It is sparkling clean; we did opt for extra deep stain removal and happy we did and can enjoy this beautiful rug for years to come. Everyone we encountered, from the pick-up/delivery guys to the super friendly and helpful customer service reps delivered top notch service. We will happily recommend to everyone and definitely use again!
Forgive my delay in contacting you, but I think the customer (Mr. Juri Daniel) spoke with you on the phone after the rug was delivered back to 33 Moccasin Trail.I saw the rug and it came out beautifully!! The fringe is perfect and the rug is so clean,... like new. I just wanted to thank you also for your wonderful service and communications. I found your company on the internet and took a chance with it. I’m so happy that I did. My neighbours are so thrilled with the work you did. I will most certainly recommend your company to anyone needing rug services.Again, thanks for the great service!