Love Your Rug Toronto Google Reviews

LYR was professional, prompt and polite. Cost is reasonable and excellent quality.

Excellent service and contact. Accommodating schedules for pickup and delivery. Have used this company for a number of years. Highly recommended.

I can’t say enough nice things about these guys. Customer service was exceptional, the cleaning (two fur coats and a duvet) was gorgeous, the delivery fellas are kind, not a single bad not in the entire song. 10/10 would use again (will use again!).

Quick response and they kept me abreast each step of the way

I LOVE this company and all of their incredibly talented and kind staff!! They have endlessly saved our persian and silk rugs from careless cleaners when vacuuming and our artistic grandchildren :O. Recently we inherited 2 large rugs and an unusually long runner. Cathy provided guidance and reassurance that they were good quality and worth saving as they were in storage over 30 years. The runner was customized to fit our home and they were able to make two gorgeous floor mats with the extra runner. We were so pleased with the end products and we're over the top with the service and the experts that that worked on all of our rugs recently and in the past. Don't let the name of the company throw you off... they do a lot more behind those magic doors!!! LOVE YOU GUYS!! One of your 'in love 'customers! ss

So happy to have found these guys. Professional efficient service with a smile and the carpets look bran new T

I love how the service was, professional, helpful, quick, kind. My rug smells so good and looks so clean, I’m really enjoying my clean rug. Amazing price. Thank you so much Definitely a happy client

I am so impressed with how clean they got my white rug!!! This carpet was so dirty from little feet traffic at my home daycare and it looks brand new! Thank you so much and will definitely be back for a refresh next year! 🙂

My rugs look brand new. Great job

Came in to fix a zipper that was stuck on a winter coat . The lady fixed it in 2 min at no charge and gave it back to me with a smile 😃. Very professional and welcoming people . I will be back for sure at the etobicoke location. Thanks again

Great job on the rug. It was heavily soiled, looks almost new. Would definitely recommend to use service. Thank you!

This was our second time using love your rug. Their service and work are impressive. They delivered our rug to Welland clean as new. Will continue to use them.

I highly recommend using this company. This is the second time I have used them. Once for an area rug and now to have my sofa cleaned. Eric was awesome! Extremely conscientious, always wiping down the area, his tools were always neat and organized. My sofa came out great! He was a pleasure to have in my home.

Very thorough- rug is like new! Service was ok for how long it took, and great for professionalism and quality. I would recommend this company to friends

Pleasantly surprised. Area rug neglected for 3 years. Looks like new again. Easy pickup and delivery service. Fair price. Would definitely recommend service

Love-your-rug takes care of our rug(s) every year! They pick them up and bring them back - easy-peasy!! We also used them for steam cleaning our basement carpets. Looks & smells like new afterwards. With 2 dogs we are so happy to have them help us maintain a clean house and good looking rugs/carpets. Highly recommend.

Pick up and drop off service is so convenient! The driver went out of his way to call me and confirm everything. Rug is always so clean and perfect, I highly recommend this service to anyone needing their rugs cleaned!

Love your Rug provided great service! The pick up and delivery arrangements were very easy and convenient and I'm happy with the cleaning.

Cleaned some outdoor cushions and made them brand new again

Did an amazing job with the rug. Thank you🙂

Excellent customer service! My 5 year old area rugs look like I just bought them!

GREAT SERVICE! I WILL ALWAYS USE THIS CARPET SERVICE TAHNK YOU

I was very, very pleased with the service. Price was fantastic and quality of the clean was great. My rug looks sparkling. There was only one tiny glitch in communication in that there were many different people who responded to my question about why the quote given on line and on paper when the rug was picked up and what I was later quoted after the rug was cleaned was different as was how I could pay. One email communicator said I could pay the driver, another said I couldn't. The very small increase was due to the fact that I thought and said the rug was machine made when it was, in fact, hand knotted. As for making payment, perhaps I should set up an account to make it easier in future. I certainly will be using Love Your Rug in future.

Great experience with both rug cleaning and in home carpet/couch cleaning. I would defintely recommend.

My chair covers were a mess and the technician did a MARVELLOUS job. Thank you!

Tony and his staff did a great job fixing a wallet that had torn at a seam. I’m glad that I dropped by; highly recommend!

They’ve helped us twice and they’re great. We have avoided buying a new carpet because of the cleaning they did on our existing one.

Very weathered outdoor rug came back like brand new and with a 24 hour turnaround time. Great service.

My bamboo silk area rug had an unfortunate incident with a cup of morning coffee. The cup of coffee won (or so I thought!) I called Love Your Rug within a few days (and after trying to clean up the stains myself). They were very honest with me upfront during the initial assessment so I wasn’t expecting the stains to fully come out (PSA: leave the cleanups to the professionals!) The management team kept in constant contact with me about the progress of my rug, and had it photographed in a very well light and bright room after the first cleaning. While there were a few areas where the colouring was off (these were the areas I had tried to remove the stains myself), the entire rug had turned out BEAUTIFULLY!! A few days later, it was carefully delivered, and after I laid it out again, was so pleasantly surprised how amazing my area rug turned out! In my home with the natural lighting, the rug looks practically brand new again! I would definitely recommend Love Your Rug for any future cleaning needs. They are professional and customer service is top notch! Thank you again!

They always do a great job repairing my Chanel purses and they look brand new after the repairs. I am very happy with their services. I used them at least 10 times or more for my Chanel purses and each time the result was outstanding. This Chanel was heavenly broken on the inside handle and they completely fixed it to industry standard and even keep the Chanel stitching. I recommend!!!

My rug came back beautiful thanks guys

Had my area rug picked up and beautifully cleaned for a very reasonable price. I was extremely happy with this service and definitely recommend this company. Will use them again!!!

Great job cleaning 4 upholstered chairs. Punctual, friendly and the chairs are clean!

I am very loyal to this company as they have always gone above and beyond for me. I have had both in house treatments, as well as sent my rugs in for a full cleaning. Both are amazing

Very friendly and fast service! We are very satisfied. We will use this business again and will be happy refer people to this company!

I am so happy with this company. I cannot say enough good things about them. I have a few rugs to be cleaned, so am sending them out one at a time. They bring one back, take another one. They are so fair in their estimates. If I say a rug is 10x12 and it's smaller they will call and adjust the price accordingly. They take care of stains, odors, help.manitain the colour etc. So happy with all they do and their drivers are real gentleman as well. Thankyou

Love Your Rug's communications were spot on. They picked up and delivered when they said they would. Our rug, after cleaning, looks vibrant! Would totally use them again!

We are very happy with the service from love your rug! Corain was extremely helpful and friendly, the rugs look great, and we are more than happy with your price points. 100% will use again 😊

This was the best service ever. They pick up your rug and drop it off. When I got it back it looked brand new. I spilled so many things on it including coffee and all the stains were gone. Definitely recommend.

I highly recommend Love Your Rug. The customer service was outstanding and the technicians courteous, helpful and efficient. My rugs came back like new.

Excellent service, great price, and very professional. They have cleaned 3 of my rugs and I am so happy. Delivery and pick punctual

Love your rug did an amazing job clean our 6ft circular rug! They picked it up on Tuesday and had it cleaned and delivered back by Friday. The price was reasonable and I would definitely use them again.

They were very easy to use and the rug looks like brand new. Great price as well. Would recommend to family and friends

Absolutely excellent service at a frankly unbeatable price. Who else would schedule your pickup time, allow for contactless pickup, alert you that your rug has been picked up, give you a link where you can monitor your rug progress (cleaning, cleaned, etc), and THEN drooling it off, wrapped and bagged and tagged, ready for you to enjoy. Honestly, could not recommend them enough. Our rug has not looked this good since the first day we bought it.

I have used Love Your Rug multiple times. I have used them for both area rug cleaning and upholstery cleaning. Every time the results have been outstanding. I would not hesitate to recommend this company

Beautiful! Rug looks brand new. Will definitely use your service again. I especially loved how you pick up and deliver. That's important for older folks like me!

Company came at a date at my convenience, cleaned and returned the rugs on time - Great service. Definitely recommend

RATING 5 STARS - 1 STAR Our carpet was picked up and returned in one week. It looks great, like brand new! Well done! We are pleased!! The discounted cost was comparable to other cleaners in the area. The driver, Matt, was exceptional, a real asset to the company. As seniors, with stiff joints, we appreciated his offer to lay our cleaned carpet. The -1 Rating was given because of what I consider was an effort to up-sell. For $72 we could have the loose tape, on the back of the carpet, repaired. I commented that the tape was secure when it was picked up, and refused the repair. The cost was reduced in a second call to $50. Again I refused. When the carpet was finally delivered, the tape was attached, as it had been when it was picked up. A photo before shipping the soiled carpet would be good. The second reason for the -1 Rating was the two dozen plastic tags that were along edges, presumably used in the cleaning process. These tags on the pile side interfere with the operation of the carpet vacuum. Having these tags removed prior to delivery would be a value added step. Would we use LYR again? Absolutely!! If or no other reason than Matt!!

Very professional and thorough in the cleaning of our carpet

We recently had two area rugs cleaned. Pick up, drop off and exceptional cleaning were amazing. We will definitely use this company again and highly recommend!

Was super satisfied with the service and cleaning completed. They respond quickly to inquiries and are not pushy. Scheduling of pick and delivery was flexible and the drivers were very helpful. Cost to clean was reasonable with no hidden fees or surprises. Highly recommend.

Great experience! The customer service was exceptional. My rug came back as good as new.

Fabulous service! Our rug was like brand new when we got it back! Will definitely be using their services again!

Love your shoes did what I thought was impossible. They replaced the heal on my open toe suade boots that I absolutely love. They not only repaired them but cleaned them that they look brand new. When picking up the shoes we spoke to the owner Tony who was more than happy to show us around the plant. I was surprised to see all the different areas from shoe and handbags repair to rug and furniture cleaning to alteration and much more. I highly recommend them. I a absolutely love my shoes so I will be back. Thank you Tony and your team.

My rugs look amazing and so soft! Service was really good!

Found this service extremely handy and did exactly what they said they were going to do. Loved the pick up/ delivery service (1st thing in the morning for me is my favourite thing to see from any company) carpet came back smelling fresh and feeling almostnew. Will definitely be using the service again.

Great service and they did an awesome job.

Very polite service man and out a lot of effort into the cleaning and explained different options. Very happy. Will use again

My rug looks just amazing....Love Your Rug does such a great job....and, price is very reasonable!

Excellent communications from start to finish. I unfortunately had a pet stain on our area rug and tried to clean it myself. What a mistake, I now know to call the professionals! The area rug came back like new and can’t see any marks left and after being taken care of by these professionals it’s like have a new area rug. Absolutely brilliant colours restored, I can’t say thank you enough for the end result of your work

Wow! I am absolutely impressed by the workmanship! It is so good that my coat looks new! The black leather replacement patches for the elbows and front zipper flap was sewn very well and the leather looks much better than the original fabric that came with the coat. I will definitely use your service again !

Stain GODS. I knew it was a risk getting a cream rug while owning a cat and within a month I had a really awful cat urine stain that I tried everything to get rid of only making it worse. Love Your Rug saved my precious rug. Thank you! 5 star result. There was a mishap in communication during the initial cleaning process but Love Your Rug did an amazing job of rectifying the situation (missed emails and calls but it was over the holidays and I was overseas).

You did a wonderful job with my rug. The white areas are white again. Thanks so much. Will use you again.

Great service great overall work..

My wool rug was gross. They did an amazing job cleaning it, even brush up fluffed the parts that had been flattened by wear. Rug looks amazing, no signs of any of the dirt or previous stains. I wish I took before and after photos!

Repaired my pajar jacket better than new. Absolutely wonderful. No notes. 10/10

I had some rugs that I considered borderline trash. The cleaning was so great, they appeared new. Very pleased.

I had two 3x5 wool rugs that I believed were ruined by cat urine. The carpets were cleaned and are odor free and look great. One rug also had its binding replaced. All work was completed in a timely manner and at a reasonable cost.

My girlfriend got my jacket tailored. Got to meet the owner - Tony. Great guy, genuinely cares about the customers. Went above and beyond to give me a tour of the facility and got to meet the team that worked on her jacket. Amazing work. Looking to come back.

Overall a great experience using Love Your Rug last month. We've never had our rugs professionally cleaned so we chose this company based on the reviews. The service was surprisingly quick! From start to finish, we had our rugs back home in about a week. Pick-up and delivery were very prompt and early. I expected a later time since I've never experienced such early times from other unrelated pick-up and delivery services. It was nice to experience this! We will be using Love Your Rug in the future again.

excellent customer service from beginning to end - we over slept day of pickup, the gentleman doing the pickup was gracious and patient. final price was exactly as provided quote. carpet looks great!

Excellent, quick service. Highly recommended.

Loved the experience. From the email interactions, to being in their actual location, just a pleasant experience overall. Most definitely recommend the folks here.

Anna Marie did an amazing job making 2 straps for my 2 drums. I was using a 2" wide guitar strap for years but I went to her with design and she designed it to be 3.5" wide with a foam supportive stripe in middle of the satin material I provided. She added grommets on each end for added support. The product she made was amazing. Looks great and feels super comfy. Thank you Anna Marie and her lovely assistant Nicole in the front. My drums look amazing becuz of you, look forward to seeing you soon with my next project 😁.

The service was great and didn't cost additional like some other reviews mention. Also, it took 6 days total from pick up to drop off...very fast as far as I'm concerned. The rug looks brand new. I definitely will be using their service again.

Just received our carpet this morning. Thank you for the wonderful job. I will recommend you to anyone that wants their carpet brought back to original softness and colours.

My leather jacket was altered nicely and the owner and his staff went extra mile for me in terms of service.

This was an easy and efficient way to get the job done. The online payment option was fast and home pick up and delivery was all done without any hassles. My rug was returned looking like new. I'm impressed to say the least. I will recommend and use this service again.

I’m so thankful that Love Your Centre was able to restore my vintage pink Chanel tote that was soiled. They were upfront about their cleaning expectations, pricing and their communication was fantastic. I’ll definitely be revisiting for any of my vintage bag needs!

2nd time I've used them they do a quality job and have good service.

Second time I have used this business. Staff always polite and professional. Cost reasonable for service provided. Outcome was amazing- all stains removed- paid a little extra for fiber guard. Area rugs clean, fresh scent. Service included scheduled pick up and delivery. Came to our apartment on 18th floor. Company offered to assist us to roll rugs if needed. Definitely will use again and recommend to friends and family. Victoria

Amazing service, very reasonably priced - anything that you cherish and value - they will work magic in getting the stains out including leather and purses! Amazing work!

Carpets were done perfectly,we were please with the service and would definitely recommend there service. Thank you

Love Your Centre did a fabulous job of altering my shearling coat which now is more fitted and looks great! I am very happy with the results & would recommend their services. Val Reid

Great work from this company at a reasonable price. Efficient pick up and delivery. our living room area rug looks like new ! Thanks!

I have been a client of Babyans over a decade now. The customer service is incredible as is the value of their work. Highly recommend.

We have used Love your Rug before and are very happy with the professional service and their friendly staff.

Great price and service. When arranging pickup of my rug I informed agent that due to a recent surgery, I was unable to roll up the rug for the pickup person, so she arranged for him to do it. Rug was picked up as promised, returned a week later, nice and fresh. Will definitely use this company again.

Great service and my carpet was very clean when it returned to me😁100% satisfaction. Highly recommend!

I have sent out my area rugs for cleaning before, but they have never been returned in such an amazing clean, fresh and beautiful condition. Thank you for an amazing job 💜 ❤️.

The rug that we had picked up by Love Your Rug was quite dirty. It came back looking like new! We were thrilled with the outcome. They picked up and delivered on time and were very pleasant to deal with. We are awaiting a pick up for another area rug and Safia A. has been very professional and pleasant to deal with. I would and do highly recommend this service and company to anyone.

I had a great experience with Love Your Rug. I needed an area rug cleaned and had no idea where to do that, so I searched on Google and found Love Your Rug. The whole process was very easy, smooth and prompt. I just had to fill out the details of my rug online and got a quote. I could also pick the date of the pick up online. I just left my rug outside my door and a Love Your Rug representative came to pick it up and drop off once it was done. Communicating with them through email was also very quick. Since then I've had other people ask me about where I got my rug cleaned and I've always recommend Love Your Rug.

First time using Love your rug and so pleased with their service. My rug has never been professionally cleaned and it came back looking new again. Everything was done in a timely matter. Very professional. The employees were so friendly and pleasant. Price was also very appealing!

I made the call to Love Your Rug upon referral. Not only was Safia and the staff fabulous to deal with but the job that was done on the rug was a 20 out of 10. Love Your Rug came and picked up the rug and delivered it the next week once the job was done. I could not be any happier with this transaction and the extreme level of customer service I received. I can’t recommend Love Your Rug enough and I will definitely be calling again when in the market for a rug to be cleaned. Thank-you so much folks for a job so very well done.

They have refreshed the colour on a canvas purse and resized a shrunken sweater - Safia was wonderful! All of the work they have done has been professional and excellently done.

This is the second time I have used this companies rug cleaning service and let me tell you, they are great! Richard came on Saturday to clean my carpets in my new house and he was awesome. If anyone needs any in house carpet cleaning please call or request Richard!

Loveyourrug (Love Your Rug) is an amazing cleaning company. My rug came back as if I just purchased it!!! The driver was very friendly and the staff took excellent care of my rug. Thank you Safia for your kind attention, your friendly manner, as well as letting me know your great rates!!! Everyone should give loveyourrug a chance to prove themselves. They are the best. Thanks again. Debbie

This was the best cleaning service we could have chosen for our carpet. My mom was so satisfied with their pick up and drop off process along with how clean the carpet was when they brought it back. They were so proactive and responsive. Got the job done so quickly.

Best website and best all type cleaning and repairs and what not .👍👍

Excellent service free pick up and delivery

We are very pleased with the results on three high-traffic area rugs. Each one looks like new. We will have all our rugs cleaned by Love Your Rug from now on.

Had 2 beautiful intricate belts that needed shortening. A few other companies said it wasn’t possible due to the metal jewelry on it. Michael did an excellent job. They looks like they are new Great job on my shoes as well. Wanted an expensive watch band repaired as well, but they were honest enough to say it wasn’t worth the cost

Very pleased with the cleaning of my area rug. Would definitely use them again.

I used this company's service to clean my synthetic 5" x 7" rug. Rug was very dirty and over 12 yrs. old, with pet stains. Got it back today and it looks practically brand new. I dealt with Safia, who was friendly and efficient; she clearly explained what was involved. Delivery staff were friendly and cheerful, great to deal with. Delivery time was as promised. I highly recommend this company! It appears to take pride in its work and reputation. Great experience!

Used this company to help restore a designer bag that had a bottle of acid spill in it. The work was unbelievable. I am speechless. I have gone back for another 'accident' on some items of clothing. The service reps are very friendly and professional. I will continue to use this company and refer them to all my family and friends

I used this service for the first time on an area rug and I'm very impressed. The rug looks beautiful and it was sent back in only a week. All the correspondence has been thorough and friendly. Thanks Safia!

We had a hand woven persisan rug and they did a great job!!

My husband wanted to throw our rug out, having a cat and a dog really took a toll on our rug. It was an expensive rug, so I thought let’s try to have it cleaned professionally. Love Your Rug (Centre) did an amazing job cleaning our rug! It looked brand new! So glad I used this company, and I will again, the next time my carpet needs to be refreshed. So happy with the free pickup and drop off, and how kind their delivery personnel were. I would highly recommend them!

A very professional Service , they picked up my Carpets in time , all the PET Stains were removed and the Odor was gone. I will use their service for many more years to come , thank you

Did not know about them at all. Found out thru the flyer. I am in Hamilton, so was not sure how it will all work out, given that their facilities are in Toronto. Well, Safia picked up the carpet just on time slot scheduled. In about a week time, Safia brought it back and the cleaning was superb: I think the carpet colors were better and brighter than the original ones! Highly, highly recommend and from now on am going to use only them for all our cleaning needs.

Friendly staff and efficient service. They picked up and delivered within the time frame they promised and were courteous during the process. I would happily recommend this company and will use them again as they were a pleasure to deal with Margaret Healy

I was visiting at my friends and spilled wine on my friends rug. This company picked up the rug, did something called a deep stain removal and voila wine stain gone. Highly recommend.

Super great service. Picked up my dirty rugs and delivered them back super clean. Manny is a great driver!

I was pleasantly surprised at the results achieved at cleaning a tough stain on my sisal area rug! Bravo! Plus, I so appreciated the service and communications from Safia to keep me posted along the way. They even text messaged me to forewarn / remind of pick up and return. All around a business I would recommend and frequent again for care and repair needs.

Fantastic experience, they are super efficient, and my rugs were cleaned better than I had hoped for. Very easy, one call, they picked up and delivered, notified me so I knew they were on their way. I will definitely use them again

This company can clean almost anything—a great place to take your designer leather bag for repair.

Very impressive service and workmanship! Would hire again for sure!

Got a rug cleaned here in Nov 2021. They were fantastic to deal with. Picked up the rug from Downtown Toronto, and returned it after it was cleaned. Came back like new. Would definitely recommend.

Great service. Rugs always come back clean and shiny looking.

Richard was great. He set expectations on what could be achieved at the outset and then got to work. Everything was sorted with minimum fuss and in under 30 minutes. I highly recommend using Love Your Rug!

I requested a rug to be picked up for cleaning. Safia helped me and she was great! Truck will pick up in two days 🙂

Excellent service from Safia and rug returned as new. Highly recommend this company

Love Your Rug was a pleasure to work with. It was a great experience from start to finish - all staff, including Safia, were very friendly and helpful.

Sheepskin carpet cleaning is not offered at all places; it is specialized. I trust my antique carpets to a specific place, but had no where to clean my sheepskin rugs. I had the luck of being advised to approach this company and they did an excellent job. These rugs are more common in Australia and elsewhere and there are many more providers for cleaning and maintenance there, so I expect a certain quality upon return. I was not disappointed with this company here. I will continue to use their services. Absolutely worth investigating. And while it usually needs no mention, because customer service should be exactly that, speaking with Safia was easy, clear and efficient. Everything I appreciate. Genuinely endorse this place for sheepskin cleaning and revitalizing. I cannot wait to get my rugs back. And thanks for making it a quick conservation. So appreciated.

Have them clean my rug annually and recently had my furniture n ducts cleaned by them - very good job

Fast friendly and great service thanks!

Safia at Love Your Rug has been such a pleasure to work with. I will be using this company for all of my rug cleaning needs from here on out. The service is fantastic and the results are wonderful!

They cleaned our wool area rug to our complete satisfaction. I was concerned that it was wool and didn't want any shrinkage and it came back absolutely perfect. The delivery driver helped us take the plastic off and check it on delivery. Overall the service was excellent. Having second rug cleaned this week with help from Safia to arrange pick up, etc.

They were pleasant to deal with, accommodating, on time, promised & delivered rush service & the result was excellent. Based on our first experience; which this was, we would highly recommend them.

My rug looks so amazing!!!. Thank you Safia and the rest of the team for making my rug look brand new. I’m definitely going to recommend this service to everyone I know.

My rugs look fantastic, Safia and the rest of the team were extremely helpful with the whole process. Everything went smooth, my rugs look brand new and they delivered my rugs back to me in one week as promised. Thanks guys I’ll be recommending this service to my family & friends.

My first impression with Love Your Rug was that everyone I dealt with was really cheerful and friendly - EVERY SINGLE ONE. Safia and the team all seemed truly pleased to be talking to me about my rug cleaning! The men they have for pick up and delivery service are very polite and so respectful!! We are so happy with the cleaning service. Our rugs look great! The attention to detail is meticulous and they are always going above and beyond to keep their customers happy. To say I’m satisfied with Love Your Rug is an understatement! I will continue to use them whenever I need excellent and quality service! Definitely recommending them to everyone I know!

Customer service - A1!! Cleaning service - AMAZING!! I cant begin to explain how excellent the service provided to me was. The Love Your Rug team did an excellent job on my rugs. My rugs are so clean that they look brand new!! The team was very friendly, professional, thorough....and best of all they kept me updated through out! I am very impressed with their professionalism and overall work. The friendly service is outstanding, they were able to work around my schedule, even with a short notice and had my rugs delivered right to my front door within a week!!! The cost was reasonable and we have no reason to look elsewhere for our carpet cleaning service. They really are the best!! Big thanks to Safia and the rest of the team!! I will always recommend them to my family and friends, keep up the great work guys!!

Great service from start to finish. The staff were professional and very helpful. Pick up and delivery was great and the two carpets look great. This was a first time for me but I will be using this service again.

I have been a very satisfied customer overall and I have been coming back for their services! Great work and the great convince of pick up and drop off services. Safia thank you.

Excellent service and so easy! I really like that they come pick up the rug and return it when it’s completed. It really can’t get any easier than this. Safia was super helpful! Definitely recommend to family and friends. Great service!

Great customer service. My rug looks awesome

I brought in two rugs that needed cleaning the staff there are extremely helpful and professional. The rugs were returned to me in a timely manner. I was very pleased with the service I received. The transaction went as smooth as possible. I Have recommended their service to multiple friends and family and will definitely use Love your rug again.

I was very happy with their service from beg to end. The staff was professional and my carpets are SUPER CLEAN🤩Thank you

Excellent cleaning and service. I was moving and they agreed to pick up the rug from my old house and deliver it to the new house.

Love your rug is a fantastic way to keep your home tidy and clean. They picked up my large area rug, cleaned it perfectly and dropped it back in a week. I highly recommend love your rug ! Here is my cute puppy on the rug as evidence!

I had a great experience with this cleaning company. The staff was very pleasant and professional to deal with. I gave the wrong rug size by accident for two of my rugs and they still honoured the price quote they gave on the phone even though the rugs were larger in size when they received them. I had used this cleaning company before and they do a great job at deep cleaning the rugs and I like that they hang them to dry which ensures that the rugs are completely dry and odour free when they return them to customers. Excellent service and worth your money.

Love Your Rug is amazing!! I had a professional experience with them. Pickup/dropoff was very quick and easy and the rug turned out beautifully. They were even able to remove a deep pet stain!

This was my first time using a carpet cleaning company. My rug was picked up within 24 hours and returned to me in a week. It looks good as new and I couldn't be happier. I can't say enough good things about this company. The staff was great to deal with and they exceeded my expectations. Thank You!!

Love love love! My living room rug looks like new and I didn't think it was possible, since it had chalk marks, food stains and all kinds of stuff. Impossible not to get it dirty with little kids. I highly recommend this company and only will use them going forward.

Stellar customer service (great communication and delivery/pick-up service). Thank you for rejuvenating my rug and removing the stubborn pet stains…just like new again!

Great customer service! Their pricing makes sense... Alot cheaper to cleaner than to replace. We have used them a couple times now and they pick up and deliver... And notify you exactly when this will happen. Great experience both times!

Wow my wool white area rug is so clean and bright white again. Very professional business and the results are fabulous. Thanks

We had forgotten how vibrant the colors of our rugs were with all of the cat hair in them over the past decade. Thanks to Love Your Rugs we have rugs that look and feel new again. Great!

Very good service

This is the second time I have used this company. They pick up your rug and deliver it. They do a wonderful job and there price is right.

I gave them a rug that was going to go into the garbage. It came out brand new! Excellent service, great price, very professional!

Professional and thorough. After completing the online form, I was contacted to arrange a pickup for my rug. They cleaned my rug and returned it withing days. Great job Love Your Rug! I highly recommend and will be using their services again!

This is really a 5 star business there service is 5 star, my rug came back brand new. I didn’t doubt it but didn’t think it would look brand new. Will send rest of rugs after new year.

I will now use this company for all my area rug cleaning. Such a great price, great service and fantastic job. Pick up and drop off was prompt. Rush order completed on time. Communication excellent.

They were amazing from pick up to drop off! Also my rug is clean and smells great... Very happy customer.

Great place

This is a great service to use, especially if you don’t have a car. The communication is great, and they pickup and drop off your rug. Would highly recommend this service for carpet cleaning !

Absolutely amazing job they look fantastic. Delivery and set up was great really appreciate the help as husband recovering from surgery. I would highly recommend you to all our family and friends. Thanks for a great job

Wow. I am so pleasantly surprise by the amazing A to Z service I got! Seamless process from pick up to drop off of my outdoor rug. The rug was quite dirty and came back spotless. Email and phone communication was excellent. I will definitely use their service again!!

Rug came out showroom ready. Fair pricing and great customer service.

Our rug cleaning experience was awesome..we will definitely use Love Your Rug again.

Excellent service. Thank you Love Your Rug team.

So happy with my super clean rug! It looks brand new. I also love how they pick it up and return it. Stress free and amazing results.

Great service , all the staff is very friendly and professional . I took my wedding dress to get some alterations by Ana María and she was just wonderful , she made me feel like a million dollars by her kind words . There is a lady who also takes care of the wedding dresses and she’s also wonderful . I recommend them 100%

I can recommend this rug cleaning company with pleasure. My area rug had pet stains, dirty traffic paths and water marks. I was afraid it would not be salvageable but they listened to my concerns, and promised to keep me informed if there were any problems. They did recommend an extra step to remove the pet odors and I agreed as the pricing was fair. The rug was was returned quickly, wrapped, and as good as new. I would use this company again without hesitation.

Rug being picked up in 1 week. Will keep you posted

After seeing their billboards across the city, I decided to get my rug cleaned. It couldn’t have gone more smoothly. A wonderful gentleman came and picked it up. They did an amazing job and dropped it right off at the house. And they are very reasonably priced. Cheaper than dry cleaners and you don’t have to drag the thing. Amazing service!

Great staff, rug cleaning excellent. Communication poor. Was told 3 weeks was actually 7. Called several times. Was told I would get a call back. Didn't happen. Got worried they lost the rug. Tracking item seems to be the issue. Fix that and its 2 thumbs up but for now a 3 star. UPDATE, October 7,2021. Sent the rug back a second time. Wow what a difference! Rug cleaning and staff still excellent but communication and return time now exceeds other businesses. Love your rug, I now love your service more. Well done!

One of the best rug services you can get, I called them because I needed to clean 4 different sized rugs. I was surprised by the service they provided, so precise, so professional, they provide you with a link so you can follow the detailed cleaning process step by step. They pick it up for you and clean, fix or restore your rugs, they also deliver it back to you rolled and wrapped very professionally done.The results actually acceded my expectations, I enjoyed the service and I really recommend this company to take care of your precious items.

I had two severely stained (older, incontinent dog) area rugs cleaned. They now look brand new and smell wonderful.

I was searching online for a carpet cleaner to have runners and and area rug cleaner and repaired. I delivered the rugs to their location rather than wait for a pickup. I was extremely satisfied with the quality of the cleaning, the repair to my area rug. I found the price for the cleaning and repair to be very reasonable. I would highly recommend this company.

When our cottage flooded this summer, our large, very old area rug did not fare well. After drying it as well as we could, it was dirty and still very smelly. Bringing it home in my car, I spoke with someone at Love your Rug, and dropped it off directly. I was treated very well from the start. My rug was carried in, measured, and a fair price given. I asked for it to be delivered to my home. It was delivered promptly, as promised, with emails informing me as to timing. It was a pleasure to unroll my fresh-smelling, clean soft rug. Service and cleaning was great, start to finish!

Absolutely wonderful.pickup and delivery and so reasonably priced!

Great customer service with pick up and drop facility. My 2 Rugs are nicely cleaned and met my expectation.

Love Your Carpet did a fantastic job. Easy to deal with on-line & phone. Carpet came back like new. Will definitely use them again. Tip: cleaning your carpet in the driveway with a pressure washer, like the guy on YouTube, is a REALLY BAD IDEA!!

I had an old persian rug with pet stains I thought I would have to throw it out I paid a little extra however they were able to remove the stain and the rug is soft again. There is an extra service for rug dying to make the rugs look new again which I might use in the future. I would use this cleaning service again.

Great experience with Love Your Rug. I had an emergency (friend's rug staining disaster) and they removed the stains and then painstaking re-coloured the effected sections fibre by fibre. It was a lot of work snd cost a fair bit, but was done perfectly when that was the only acceptable result. Highly recommend.

Amazing service, booked online, got a call to confirm, guy came early morning took the rug, after 5 day got a call regarding payment and delivery, next day morning got the delivery. This how straight and easy is to avail their service. Highly recommend for anyone who wants hassle free service. Might feel a little expensive, but all I can say is you get what you pay for.

Fast and convenient. Had my rugs delivered back to me in exactly 1 week.

Convenient, easy to use service and kept me posted on delivery status and everything.

Fantastic service and great people to deal with . Totally happy !!

Recently moved into a home and wanted to have 2 large rugs & 3 small rugs cleaned... after seeing the ads on local TV over and over I knew right away to contact Love You Rug. I was not disappointed... they arranged pick up at our house which was out of town, great friendly service by their driver who tagged each item to link it to our address. When we got the rugs back you can tell the big difference from before to after! Clean, smooth and brand new feel to them. Tony and his team are great - very impressed with the quality! Well done... Love Your Rug is a goto spot for any needs! Thank you all!

Always professional and great prices with pickup and drop off included.

Always use them. thay are great people who take good care of your products .

Amazing job my rug came back so beautiful 😍.

Excellent service.

Great job guys, my rugs and blinds look brand new again

Awesome service. The people at the counter were very nice and professional. They're service is way above par and definitely did their best to get all the stains out of my carpets. I am more than satisfied with their service. And the guys in the back looked like they were enjoying their work, that says a lot. Definitely my go to guys from now on!

We called for a stained rug from an accident of late night milk and cereal. Customer Setvice quickly arranged a pick up of our rug in Orangeville following all covid protocols. A few days later the rug was ready for delivery back to our home. SERVICE and QUALITY is seamless! Thank you Love your Rug!!!

As the previous President of the Black Angus Steakhouse located in Etobicoke from 1964. I would like to compliment Tony Kantzavelos, the owner for always looking after all my referrals. His bespoke service and care is unique in today’s business world. Thank you Tony.

I had two area rugs cleaned and scotch guarded, one with a repair. Carpets were returned like new . staff helpful and professional. definitely 5 out of 5 for this rug cleaning company.

Good service nice staff very good work

Great service. But longer turn around than I expected. (7days)

I had a terrible tear in an expensive leather jacket. They repaired it so that now you really have to look hard to see that there was any damage. I appreciated having the jacket picked up and returned. The whole process was handled professionally and was all that i hoped it would be.

Great service at great prices. We met the owner Tony who was full of so much knowledge and wisdom. Keep it up guys !!!

Unbelievable Job !! We had 3 area carpets done and Love Your Rug did not disappoint us !! Fantastic Job !! Thank you

We were getting ready to throw out our 5 x 7 area rug due to dog urine stains and came across an add from Love Your Rug so we thought we would let them try to clean it but had no high expectations. The end result was unbelievable. The rug looks like brand new again and they offered free pick-up & delivery. We will definitely use them again for any future rug cleaning.

Without a doubt, one of the best customer service experiences I've had. From start - email inquiry - to finish - restored vintage shearling coat. Anna and Kate in customer service were an absolute delight. Friendly, accommodating and kind. And Tony...great work. I was going to toss my husband's vintage ankle length shearling coat. It was finished. He loves this coat so much, I decided to give it a second chance. Super glad I did. The coat looks amazing and he was so surprised for Christmas. Thank you all so much.You certainly made this the best Christmas for us. Highly recommend you.

Got three rugs picked up, cleaned, and delivered. Two of the rugs had bad stains (that another popular rug cleaner in the city couldn't get out) that we thought wouldn't come out, but customer service called us to discuss and for an extra fee did extra stain removal treatment. The two stained rugs are now good as new and we couldn't be happier. The service isn't cheap, but we definitely feel that the quality and service was worth it. Coupled with pick up and drop off, using them again would be a no brainer.

Great value for the service. I would highly recommend to a friend or family member

Incredible job and the service is second-to-none highly recommend!

Why throw out your favourite damaged coat or purse when it can be restored to almost new condition? The staff here are magical! They can tackle any request. They did an amazing job for me! Thanks Tony and Anna Maria, you are the best! 🤗

I fully recommend this company . They are very reasonably priced, very reliable. Both Kathy and Jenny are great with customer service. My hand knotted Persian rug came back looking brand new. I am very happy with the job and aim to use Love Your Rug Cleaning for future needs.

From my first phone call to delivery, I'm very impressed with this company. My rugs look better than new. Thank you!

Had a wonderful experience would recommend this place to anyone. Anna Maria and her staff where of the utmost courtesy, knowledgeable and very friendly

I highly recommend this company. They did an amazing job on my wool rug. My rug was picked up by a pleasant young man and was delivered back to me within the time promised.

Luv your Rug did an amazing Job! From the staff to the cleaning of my carpets, Hats off ….. Thank you . (CLYDE)

We have 2 rugs that we have had cleaned by other companies in the past. I chose to have Love your Rug take care of them this time in part because they would do contactless pick up and drop off. Our rugs returned today and they look amazing.we even had small stains and marks that had never been removed in the past and we just leaned to live with them, not this time. It’s like having new rugs. We will definitely use them again for our rugs but also any other service we need that they provide. Great job, friendly professional staff from answering the phones to delivery, great team and impeccable service.

I was delighted to find out that Love Your Rug would deliver to my home in London. The pink area rug from my mom's apartment had nicotine stains and needed some taping on the edges. It's beautiful and I would highly recommend them!

They cleaned both my rugs but it was returned after the cleaning with some damages to the border and edges of both my rugs. I called the company with my complaint and they promptly made arrangements to have the rugs picked up for repairs to the damaged areas, which was very impressive. I got my rugs back two days ago after 2 weeks and I must say they did an excellent job of repairing the damage areas, I can't even tell where the damage was. Thank you so much Love you rug for doing such a great job, I will definitely recommend your company for a job well done. Bibi.M. Scarborough

This company does exactly what they say they are going to do, on time and at a reasonable price. A+

Wow! I brought in four very dirty, badly stained WHITE dining room chairs with little to no hope of them being salvageable. To my amazement, they were. They look like new now ! Can't thank you enough.

Great company & customer service. Sent in a handmade rug and it can back sparkling & better than when I bought it from the Wayfair 3 years ago!! Highly recommended!

Quick professional service, with free shipping!!!!

Thank you Love your Rug! We we're given a 40+ year old wool rug and you made it look new again! Easy pick up and drop off in Angus , VERY affordable price and your customer service is the best (Odie )

A little kid coloured all over my white rug. I contacted these guys, dropped my rug off and was explained the process in detail. Very professional and excellent service. I picked up my rug today and it looks better then it did when I first bought it. These guys are great and I will be using their other suite of services in the future! 1 year later: I got my rug cleaned again from these guys and it was done thoroughly and the customer service was amazing!!! This is one of those businesses that you utilize for the rest of your life. Their service during Covid-19 has been exceptional. You really can’t go wrong with these guys.

Their rug cleaning is impressive, quick and excellent. Highly recommend.

Got my living room rug cleaned. It is almost 4 years old I have 3 kids and 2 dogs so it was definitely in need of a clean. I couldn’t believe how great it was. It was like a new rug! This was done during this pandemic and they were very professional and kept to physical distancing with porch pick up and drop off. Will definitely use them again .

Our carpet is 100% hand woven wool, so you could imagine the use of it over a year. It was so bad that I spent almost 2 hours trying to manually pull the extra lint off of it and spot clean But no luck . My bf found these guys online and not only did they provide a pick up and drop off option but when I saw my rug I couldn’t believe they were able to pull this off !!! My rug looks brand new !! Would 100% be Calling them again when the time comes. Thanks again !!!

I highly recommend this company for all the things you love! I was very impressed with their customer service, knowledgeable staff and reasonable prices.

I was very happy with how my six rugs looked after having them cleaned. Delivery and pickup of the rugs was on-time and professional. Their customer service was excellent and I would happily recommend their services.

Love the friendly and courteous staff and the professionalism was great! They really know their stuff, I learned a lot about my carpets. Love the fact that they come pickup and deliver the rugs, they even helped me put them back down on my floors! Highly recommend them to anyone!

Great service and they always do an awesome job cleaning my rugs.

Very quick and convenient! They picked up, and delivered my dress with no hassle. Best thing is they got all the sand stains off my destination wedding dress. Would definitely recommend.

Love the job they did in getting a dog urine stain out of our wool and bamboo silk carpet, especially after I made it worse by using our steam cleaner on it. I was told upfront that if it didn't come out with the standard cleaning their stain experts would do their magic on it. I was prepared to pay for that extra work but it wasn't necessary. I highly recommend Love Your Rug Cleaning.

Great courteous service.

I can't believe how clean my rug is now. It looks brand new. And excellent service.

Had my 10 year old 8x10’ area rug picked up, cleaned, and delivered from my downtown condo for around $150 including tax. It was seamless service and my rug looks great. Highly recommend. More details below. I used their instant quote feature on the website which quoted $150 + $50 if I wanted them to pick up. I didn’t respond and continued to shop around and they emailed me about a week later offering free pick up/delivery. So I said yes and they called me to arrange. We arranged a early morning pickup (7am, conveniently before I left for work), the guy came up to my unit and carried out my rug (they asked me to have it rolled). A week later they arranged to have it returned, also at 7am. They carried it up and I paid with my credit card. I cut the plastic open to look at the rug and it looks great. Previously it was filled with dirt, stains, and was gross. Now it’s clean and fluffed again. It doesn’t look brand new but it looks really good again. I’m quite happy.

I snuggled my rug after it came back, that's how awesome it was.

Really impressed with the service. We were going to throw out our $900 wool knitted rug because it was so filthy with dust in the cracks. We had tried everything to clean it. Love Your Rug picked it up and dropped it back clean within 7 days! We were so impressed. Will definitely use them again!

Outstanding service! Picked up and delivered our family heirloom Persian rug. I don't know how they did it but the colours were renewed and the small repairs they did were impeccable. Very reasonable for the quality and amount of work they put into our very beloved rug. It hasn't looked this good in years!

Great team and great service. Love your rug has cleaned 4 badly stained rugs for us and they look like new each time. From pick-up to delivery, my wife and I highly recommend love your rug!

My carpet looks like new again! Excellent service, so easy! Daniel picked up and dropped off, called me before, carried the rug upstairs for me, very pleasant. My carpet came back looking like new again! Absolutely worth the money! Great job, very happy, thank you!

Soon to be bride, was referred to this establishment by my bridal store. The alterations to my maid of honor, bridesmaids dresses and mother of the bride's dress are all being done here. Friendly staff, im sure they will do a wonderful job with all the alterations.

Best in town.

Had two rugs that were well used by preschoolers and had been cleaned by other companies. Love your rug did an amazing job and brought life to two 12 year old rugs. We can hold off purchasing new rugs for at least another two years. Love that they picked up and dropped off too! Great job!

Fast pickup and great service and very reasonable pricing.

Brilliant service, lovely people, great prices!

Went in with a zipper problem. I was attended to right away by Yasim. She was very professional and took the time to understand the issue, addressed it right away and I was done in no time. I very strongly recommend this place for all services that they offer.

I sent 3 rugs out to be cleaned. All were done exceptionally well. The young man that delivered them back kindly carried the larger of the 3 up to my unit. VERY VERY happy with their service.

Amazing place of business. Dropped off my rug to be cleaned. I was so impressed with the place, and after talking to the owner I drove back home to pick up a leather jacket that needed cleaning and coloring in purple.

Have a rug that’s been in my family for years, was so upset that we had a large stain on it after a get together. I contacted love your rug and spoke to tony he was so great to deal with. Very helpful ! They were able to get the stain out and looks better than before. Can’t reccomend them enough. Thank you!

We had a very hard blood stain to get out and the team came out a removed it... looks like nothing ever happened!... took the time to drive in a snow storm to come by. Amazing ... totally recommend!!

Love your Rug was recommended by a friend and they definitely did not disappoint. Rug came back looking like new. Amazing customer service!

Excellent cleaning work done on my 2 synthetics rugs. Excellent customer service! My rugs are clean and look close to new. The price is fair!

Our area rugs got damaged in a basement flood. I called Love Your Rug for help. They picked up the rugs and returned them as good as new. The service was very convenient and reasonably priced. The Love Your Rug customer service team was outstanding! I would highly recommend them to anyone who needs area rug cleaning. The team is professional, conscientious and friendly.

I have a 100% viscose rug and had spilled a pink drink on it about a year ago which had discoloured and matted the rug in that spot. After reading up on viscose rugs and finding out that it is a very delicate material that often discolours even if water is spilled on it, i was so discouraged and disappointed that my area rug will never look great again. I searched on google and found LoveYourRug. I read the reviews and read up on their services, etc and decided to call and schedule a pick up (as i live in Oshawa). They have a specific day that they are in the Oshawa area (a 3 hour window) which worked out perfectly with my work schedule. The driver called about 30 minutes before he arrived on the pick up day and on drop off day (at the top of the 3 hour window for both pick up and drop off), which was great! I received a call from a representative when they received and assessed my area rug and the lady explained that the spot with the stain will not go back to it's original state but, that they will try their best to restore the fluffiness. I was okay with this as i knew it had been like that for a while and it seemed next to impossible to restore. I received my area rug today and to my surprise and delight, it looked pretty close to brand new! I am so happy that LoveYourRug was able to clean and restore my area rug within 2 weeks (I originally was told it may take 3-5 weeks). I would absolutely recommend their services to anyone and i will definitely be using their services in the future!

Love Your Rug closes at 4:00 pm on Saturdays and we started at 3:00 pm from downtown. All roads towards west had traffic congestion, it was impossible to make it by 4:00. We called and requested - Kathy was nice on phone, they stayed open and took our rug. It felt like working with real human beings, Kathy and Tony were great and we had an awesome chat. We felt they are trust worthy and reliable.

Thank you so very much to Jared and team!! I thought our rugs were beyond repair from dog damage (chewed edges and urine) and an enormous amount of sand from living in the Middle East for many years. I decided to spend a little bit of money to see if these expensive carpets could be saved and I have to say that Love Your Rug totally surpassed my expectations, from cleaning and repairing through to AMAZING customer service. Thank you again so very, very much!

I visited their website to request a quote to clean my synthetic (shag?) area rug and was contacted via email in under an hour by Kathy. There was some back and forth communication and all of her responses were very prompt. I needed the rug cleaned and I was in a rush. On Monday early morning as soon as I said "let's proceed, come by and pick up", the driver came in his truck in about under hour. I was going to give my wife a heads up but the driver showed up before I can even tell her what was going on. Since I needed the cleaned, the arrangement was that if it dried on time, they would deliver it otherwise I go and pick it up. I received a call later that week information me that the rug was ready, however the rug finished drying right after the delivery truck left. The person on the phone said that I can come pick up, but they also have a driver or someone who lived in my area and was willing to deliver it to my house when he finished work. I went with the ladder option. I got home, I saw the rug wrapped in plastic. I unrolled it and it looked amazing!!! It actually looked and felt almost brand new. There were parts of the rug that felt flat from all the foot traffic before I gave it to them. It came back soft and "fluffy" again! I only called two places for a quote. To ME I thought it was a little pricey to have a rug cleaned, but without knowing how much other places charge, I cannot tell whether their prices are average, below or higher. Regardless, I'm really happy with the end result. Thank you to Kathy and everyone at Love Your Rug!!!

Our cat had torn into the structure of a much beloved (and expensive !) rug. I thought it was doomed. I contacted loveyourrug.ca with a picture. Kathy got back to me right away with an estimate which was very reasonable. They picked up my rug at my door, took it in, and actually did the repair for less than the estimate! My rug was back at my door only two weeks after I agreed to the work, and the repair is seamless. I would not hesitate to use their service again or to recommend them to anyone who thinks their rugs are beyond repair!

Great dedicated employees and owners were amazing and helpful. Service and quality 👌

Great service

Great service and rug looks brand new!

I want to thank all our customers for helping us attain our goals the past year. We want to take a moment and wish all of you happy holidays and a healthy and prosperous 2016 Tony Kantzavelos President

I was looking for a wedding gown preservation kit and found this cleaning service online. I came to their Etobicoke location and I was thrilled with my experience. I spoke to 3 of their staff members while there and they were all so friendly and helpful! Just a positive atmosphere all around. I will definitely be coming back and would recommend them.

Definitely an A+ service. Had a white polyester high pile rug be cleaned by this business after a year of abuse in a high traffic area of my house and it came back looking brand new. The pick up and drop off service is great too and they show up exactly when they say. It only took 1 week for the rug to come back to me. Will definitely use them again in the future.

Excellent service received today from loveyourrugs! Superb customer service combined with exceptionally speedy cleaning - I highly recommend Tony and his team. Thank you for a job really well done.

Love Your Rug did a fabulous job cleaning our rug. It looks brand new! I will definitely use them in the future.

I have cleaned my area rugs with Love Your Rug 3 times now and I couldn't be happier. I have a dog (Doberman) at home and he has small hairs that get stuck in all my rugs. I was surprised to find out that Love Your Rug was able to remove most of the dog hair from my area rugs. My dog also makes my rugs smell fairly bad and Love Your Rug really does a great job with making the rugs smell really nice and fresh, something my other rug cleaner couldn't do. I would recommend Love Your rug to anyone looking for professional rug cleaning at a reasonable price and done on time.

When i had my carpets cleaned last year I noticed some remaining stains on one main carpet. I contacted Love Your Rug and Kathy responded immediately and offered to redo the cleaning immediately. Since they were for seasonal use and i had to use them immediately i could not do that. Kathy said " go ahead, use them this season and we will clean all them (all 8 pieces) next fall"! No questions asked, no hesitation, just great service. I though this was very generous. This fall I contacted Kathy and sent the carpets for cleaning. They came back two weeks early in perfect condition. No charge. This is was GREAT CUSTOMER SERVICE is all about! Great PR Kathy. A very happy customer.

I got one of my rugs done last week and these people were amazing! I have told many friends about you and highly recommend you

Thank you so much! So happy with the service.

My rug looks great such great customer service loved the pick up and delivery thank you TLC!!! 🙂

Thanks for all the extra care and making a customer feel appreciated. Never thought the wine stains were coming out of my rug but you guys work miracles

Thank you so much for taking special care of my rug! It has never looked better. Staff is very friendly, overall amazing experience

My rug had mould and thanks to the people at love your rug it's now sanitized and smelling great thank you so much team at love your rug.

Friendly and fast! I had a large stain on my rug and was unable to get it out, I've tried everything and only managed to lighten it. Finally decided to take it to love your rug and they had it looking brand new.

Great work with my rugs , Thanks TLC

I had an absolutely incredible experience with love your rug. The service was great, and my area rug looks like brand new. Definitely bringing more items back in the future! Great job Love Your Rug:)

I have a dog that urinates on my rug all the time. I had my rug cleaned at with u guys and it was great. Thank you.

Exceptional service. Well organized and very professional. The work was completed above standards and I won't hesitate to tell family and friends about love your rug. The best thing about them is that I can use an assortment of other great services too! Sending my wifes Uggs boots for a clean. Thank you Chris

Thanks for making my rugs look like new again would definitely recommend to family and friends. Thanks Julie for your help!!

I went to love your rug to get my persian rug cleaned... as I have pets and they have tracked in so much hair and dirt. I spoke with julie over the phone she was very friendly, helpful and knowledgeable. She knew how to answer all my questions without having to look for more information. She advised me that there was pick up and delivery which I was not aware of and I took advantage of. When I received my rug I was vey happy with the finish results. Good job Julie and love your rug keep up the good work I will be returning.

Very professional, courteous, polite and prompt. As good as you could ever hope for. Would definitely use again, and wouldn't hesitate to recommend this company.

Rug cleaning was fantastic. Wonderful delivery device and great customer service. My rug had damaged fringes and thought it couldn't be saved then found out they offer rug repairs at good rates and the rug looks like new again.

Loved the service, they did a good job and really friendly customer service!

Helped me out with an issue i had with our rug, when nobody else said they could do anything about. Talk to Julie, very proffesional and will give you the right advice. Thank you for all your help

This company does fantastic rug cleaning! So professional and so friendly, glad I found you guys thanks for all the help with my rugs!

Best customers service ever, Julie convinced me that their quality of work would satisfied me 100% and she was right!! fast service, i would recommend it to everyone.

RESPECT ! from the moment I made the call to Love Your Rug until the time I closed the door behind the drivers... I was so IMPRESSED. Each point of contact was exceptional. I actually believe they treated my carpet like it was for someone in their own family. I felt that everyone I spoke with cared for the company and with that, every moment seemed flawless for me. They went above and beyond accommodating me - from the pick up and drop off at two different locations, the timing of the pick ups, the follow up phone calls, not having to repeat myself and knowing "they got it right the first time". (not to mention that fact my area rug looks brand new) I never really believe in many reviews I read nowadays simply because anyone can write a glowing review. With that said, it my heartfelt wish that people believe what I say. This company has good old fashioned respect as their foundation. I highly recommend this company for your rug cleaning, furniture cleaning and repair, and everyday dry cleaning. They will treat your property like it was their very own. Thanks to Love Your Rug... I feel inspired knowing great companies still value the customer !

I brought in a leather jacket that I stopped wearing due to it not fitting well. Tony took a look at it and within minutes was able to identify what needed to be done. He's a very friendly, professional, and easy-to-work-with type of guy and altered my jacket for a very decent price in a short amount of time. I highly recommend Tony and his team to anyone looking for help in any type of alterations. The jacket fits great and received the wifey's stamp of approval! (that's not easy to get). Thanks Tony!!

I recently had a flood in my basement and my expensive rug was damaged i was convinced it had to be thrown out as told by other cleaning companies. I found this place Love your Rug in Toronto and when i went in i was greeted by Julie the Customer Service Manager who told me the damage to my Rug would be NO PROBLEMM and asked me to give them 2 weeks with it after 2 weeks and updated phone calls by Julie my Rug was returned back to me in, i feel better condition than when it was bought many years ago. I cant wait to use there other services and now has become my permanent cleaners i would recommend this place to anyone. Regards Sat

Our Canada Goose jackets look brand new every spring ready for the next winter. Also must say my Stuart Weitzman suede boots got a fair share of salt stains this past winter and came back to life after one cleaning 🙂 🙂 🙂

Iv been taking my rugs for cleaning every year for the past 3 years and they aways do an excellent job with my persian rugs. Thanks Love Your Rug!

Amazing place for leather. I rode all the way to Key West in my motorbike jacket through rain, ridiculous heat and more bugs than I care to admit. It was filthy and did not smell great by the time I came back. A short visit to Love Your Leather/Rug, and it was literally like new. They cleaned, deodorized, re-dyed, and moisturised my jacket and I could not believe how much better it looked. If your leather looks tired, dirty or old, I strongly recommend you bring it here instead of getting a new one.

I just had my area rugs cleaned by Love Your Rug. They come to my house in Toronto and picked up two of my rugs that were full of dog hair and urine stains. They returned my rugs to me in 5 days and I was very surprised that they were able to remove all the dog hairs from my rugs and now the rugs smell fresh and clean. Thank you Love Your Rug I highly recommend you. Nikolay

I just received my Persian rugs from Love Your Rug and I was very impressed because I did not think that they would be able to remove a cigarette burn stain but the stain is completely gone! If you need rug repair in the Greater Toronto Area call Love Your Rug. Thank you Tony!

I just wanted to say that I am very pleased with the way Love Your Rug repaired my Persian rugs. These rugs had sentimental value and out of the 3 rug repair companies that I called in Toronto, Love Your Rug was the only company that was confident to repair my rugs. They actually made a big difference. Thank you Love Your Rug!

I had Love Your Rug replace the fringes on my Persian rug, and they did a great job. They also cleaned the rug and it now looks great. I highly recommend Love Your Rug Darko

Good experience with Love your Rug. Smooth pick-up and drop-off services. Really appreciated this service since I have a hectic schedule in the week and never have time to go to the dry cleaners.

My rugs were clean and soft on return They efficiently communicated co cerns and asked input before proceeding. Pick and delivery great.

I’ve used them once before in the past and they did a great job on my carpet. I appreciate the service of pick-up/drop off but seriously, dropping my rug off at 7 am with no warning is ridiculous to me. I was told there would be a delivery today but not at 7 am. The sun isn’t even up and the centre isn’t even opened yet. Would have loved to have been given a time frame of when they’d be here so I could have been prepared and I wouldn’t have been woken up while sick in bed.

I had my wedding dress clean and preserved. The customer support was exceptional. Kathy and Tony are the best. It took abit if time to get it done but they were honest about the wait time. Overall great service 👍🏽

Took my winter coat to have a zipper replaced. They did a great job on the zipper, but my coat came back stinking of ciggarettes. Edit: I appreciate the response, thank you.

I was very pleased with the careful attention Love Your Rug paid to my rug. I also appreciated their suggestion to mend some areas that were worn and the rug had never looked better when I picked it up.

Good customer service,decently priced. We were happy with the results.

Recommendation! Convenience, reliable and professional service. Affordable. Cleaned 2 Persian Rugs with no damage.

Excellent cleaning. Expensive however.

Had an issue with the customer service and handling but Tony came through to make it right. That's attentive to clients concerns. I was done but now I think I have been won over.

UPDATE: After being contacted by phone by a customer service representative, I've decided to up the rating to 4 stars solely because of the excellent support provided by the individual. Made special arrangements for pick-up and delivery. Upon pick-up, luckily my husband was home because they did not come prepared. Delivery was supposed to be at a different address (part of instructions provided upon placing the order over the phone) however if I did not call them, they would have delivered it to the wrong address. All I got in return was "oh yes I'm seeing a note here should I update the address?" Seriously?! Why would you NOT check your notes?? Finally after speaking with them MULTIPLE times and confirming that I wanted the rug to be brought inside upon delivery, the driver leaves it on the porch. FOLLOWING INSTRUCTIONS AND COMMUNICATION WITH DRIVERS NEEDS TO BE IMPROVED.

After a little hiccup which was addressed in a timely manner by Kathy and owner Tony, all was made right. I would recommend the service. Great delivery by Moni, extremely courteous! Yes they ❤️ your rug!

A bit more than I expected to pay BUT great result and mostly convenient service. Pick up showed up 5 hours outside of agreed upon window. Otherwise a smooth process and great result

The quality of the rug cleaning is phenomenal! I am thoroughly impressed as an old rug looks and feels brand new again. Also I am please with the price and feel it was fair. It did need to make multiple calls to get the rugs picked up and delivered. I called 4 times in total even after using the online form to place and order and receiving a response via email. Be prepared to call so coordinate pick up and drop off or else nothing will happen. It took two people and a manager to get my order initiated for some reason. I got the sense that their systems or back office processes were not effective. That said the end product is spectacular.

Great service

friendly, fast service, good work

We cleaned two rug with this company this spring. Everything went well with pick up and delivery, despite the changing quates once they received the rugs, I was happy with the service. However, once we unwrapped one of the rugs, I noticed some of its threads were pulled out in multiple places and also big chunks durty dust were stuck to the rug. I emailed our concerns to them along with the pictures but had not heard back from them. It is unfortunate that they do not take responsibility for damaing the rug. I was hoping to have the repeat cleaning done with them. Be careful as this may happen to you as well. After the post above, I was contacted by their team member and they picked up the the rug to fix. So, updating the rating accordingly.

It was an okay service. One of my rugs was still dirty afterwards. Not sure if I would use them again to be honest.

Cathy set my appointment the same day, picked up in a timely manner and Mike the driver was extremely courtesy and friendly. Their ad states 5-7 business days, but it took longer and I needed to call in to confirm the where abouts of my rug. Cathysaid she'd follow up within 24hrs. Which she did. Once it was time to pay I spoke to a young lady who was quite dismissive as I noted that the turn around time was lengthy and asked what they were going to do in regards to this: " you can pay the full payment via etransfer, credit, etc". Once I again rephrased the question she asked abruptly "which method". I had to advise her she ignored my question. Before she could finish even asking me "what was your " she cut herself off and reiterated that "depending on the day it sometimes takes longer and that I should have been advised. " Do you have any other questions? And, she ended with a thank you for using Love Your Rug. End of the day they didn't adhere to the time frame and the young lady wasn't the most pleasant. But, Mike and Cathy have excellent customer service.

I was a little surprised when they asked me if wanted an enzyme treatment for my rug, but didn't let me know until after that it would be an additional $75 for this service. This is after I had already given them my credit card details for the $150 cleaning fee. It seems slightly disorganized and a touch dishonest.

EDIT 2: Yes, your employee gave me no time-frame as to when your driver would arrive. I received an email at 8:52AM letting me know that the driver had left already. I was downstairs at my gym, not expecting it to arrive that early. Maybe you should instruct your employee to give time-frames of arrival so customers can prepare. I guess I will be picking up my rug because I refuse to pay an extra $55. Thanks for everything! (Not really but, ya) EDIT: Hi Tony, I did speak with someone. Someone on your team promised me I will get a phone call back the same day regarding the colour correction, and yet no one contacted me once again. The next day Anna reached out, and at that point I cancelled the colour correction and I just want my rug back as soon as possible. Im sorry but I will not be returning as a customer. So far my impression of this company is not good. I had my rug picked up Nov 28th, and today is Dec 12th and I still don’t have my rug back. The worst part is I have had zero contact from them. I had already discussed and authorized to go ahead with staining/colour correction with someone, and they told me they would contact me once the rug was cleaned to confirm the adjusted price etc, which was fine. It has been 2 weeks now, so I finally contacted them to see what’s going on. Turns out my rug is just sitting somewhere in a room in their facility. I’m assuming they were waiting to proceed with the colour correction, but no one had actually contacted me to give them the okay to proceed, so my rug was just sitting there waiting. Good thing I called them or else who knows when they would’ve remembered to finish my rug. I’m sure their cleaning service is great, but as for turn around time and communication, I am not impressed.

Terrible experience. My sheepskin rug was picked up and washed by Loveyourrug. It was returned to me with an offensive chemical detergent smell. When I listed my house, the rug could not even be placed in my home since the heavy detergent smell overpowered any space it was in. Airing the rug outside has not helped so now, after 9 months, my sheepskin rug sits in a box in the garage, useless to me. I could never let my newborn baby lay on it with the heavy odour coming from it. When I attempted to raise the issue, the company rep commented that scent free detergent is used, more-less denying that the issue originated from the cleaning. My rug was not sent in with this chemical detergent odour so the only place it could have come from is the cleaning process. 100% satisfaction guarantee is untrue.

My stains on carpet showed up after a month. Looks like They just cleaned superficially. Not recommending

I was at first quite excited, but by the end of my experience was very disappointed with Love Your Rug. I would not recommend.

Did they do a great job cleaning my rug? Yes. Is the customer service awful? Yes. I had an unpleasant conversation with a women named Kathy, and Stephanie I believe, who sounded annoyed that they have to answer phone calls. These customer service representatives spoke over me (interrupted and spoke over me when I was talking) huffed and puffed when I asked questions, and spoke down to me in a condescending manner. It completely soured my experience, and I will not be a retuning customer.

Called in to ask for timeline was told one week. Drove all the way there and the told me 2 weeks as their production would be closed for some unknown reason. I asked why I wasn't notified before driving in with the rug In my car. Asked for discount for the 2 week wait period. Did not agree for any type of discount or gas reimbursement. Place is small and looks sketchy, and unkept. Won't be coming back

My mother in law hired this company to clean her rugs. They were almost an hour late and when they finally showed up they tried to just walk in the house without knocking. Finally knocked and when we answered the door the guy just stood there looking at us. We saw the truck and said, So you’re here for the carpets? He looked at the tuck and then looked at us and said, it looks like it, doesn’t it? We said at that moment, sorry but I think we will find another company thank you. When we went to shut the door the man put his foot in the door and started screaming at us in some other language. We said if you don’t remove your foot we’re calling the police and he finally left. Not without almost hitting a child walking to school on the sidewalk because he didn’t even bother looking as he pulled out. I don’t know what this man’s problem was but please do not hire this company. Not sure if it is a front business or if this man was just not having a good morning. But he was completely unprofessional.

So many problems with this company , starting with a late order , once the order actually delivered I opened my rugs and dirt fell Out of the packaging, I don’t even think they were cleaned . When I challenged them on this they basically called me a liar. The 100% customer satisfaction promise is the lie . Terrible experience stay away from these guys . As a follow up to this review - Tony took the time to respond to my google review publicly but never once tried to contact me via phone or emails to address my concerns, no one from the business actually attempted to resolve my complaint . anything written in response to this review is just lip service.

Terrible place for alterations, don't go here if you want bad service and improper communication. They do not want to compensate for their own misunderstandings. I just got yelled at from the manager for stating that Prices were not conveyed to me from the beginning.

I sent my carpet to them with 2 whitish marks from where I had cleaned stains. It came back with 2 brown marks. They convinced me it was an interaction from what I put on it and what they put on it AND if I wanted them removed it would cost 700$. I have a matching carpet that finishes a large space and they were from ElTE so not cheap so I said ok I am kinda in a bind. The carpet came back with NOW 3 brown marks. And when I showed it to them they said they would never let a carpet go out like that and something must have happened from the time they cleaned it and the time I got it. Which means the original brown marks was the same scenario they let it come to me originally with brown marks. They sent an outside contractor to clean the brown marks then charged me 700$ then when I tried to contact them about it they ghosted me!! Be warned they don’t stand behind their work. They charged me for their error!!! O also when I moved the carpet there was a weird grit all over my floor.

Hi - so all I did was go online to get a quote myself to see what it would cost to clean my two rugs - I did not submit. In a span of one minute, I was bombarded with emails and then when I blocked them, I got texts asking me to complete. Please do not enter your email and phone number even if just getting a quote online. Unless you submit, it should not send any type of notification. So annoying to get bombarded with emails and texts on your Holiday weekend. Will definitely go with someone else!

I would never use this cleaning service again for any future needs. The owner of this business is very kind but the manager and staff lack basic skills and are not pleasant to work with. We paid $186 for 2 towels, a bath mat, small rug, a hamper and a king size bed sheet to be cleaned and waited a month for items to be cleaned! No one contacted us that they were ready even at that point, we contacted them. Some items had mild so they told us it would be a best possible outcome. Then my husband went to pickup items, they didn’t give him the full order and missed something. Because we live an hour away I said as a resolution they should deliver this item as this is a service they offer. They refused. The lead manager Kathy there lacks communication skills to be able to actively listen, empathize and respond using critical thinking. She just kept repeating point blank we could pickup when we’re in the area regardless of what I was saying. When I asked to speak to someone else to elevate my concern she said there was no one else and repeated her same rhetoric hanging up the phone. Avoid this business if you wish not to be left extremely irritated dealing with incompetent customer service staff.

We had a rug cleaned by this company. We chose them based on their positive reviews. However, we regret this choice. Their service is quite expensive (it cost us approximately half of what we paid for the rug) but not only they did no clean our rug properly (not better that what we could have done with our rug cleaning vacuum), but the rug is now rippled on the edges and possesses a safety hazard. I have tripped on it several times already. And I did not even account for the fact that the whole process took much longer than we were told. Do not recommend using thie services of this business. EDIT: The order was placed at the beginning of February. Tony did not leave any contact number and not sure what kind of assistance can be given now. I am afraid to let this company touch my rug again.

I sent and a $3000 30 year old wool rug that my mother and father gave me. It was a mint shape when I sent it in and when I got it back it was totally damaged. They never took responsibility for it.

Poor communication.

It's first time to repair my boots and heels with this company. I had horrible experience. They forced me to full pre-paid. I noticed the damage on the boots and asked them to fix it properly, but they were unable to fix it. I felt tired for checking the status of the pickup and waiting for their follow-ups for the other heels that took over a month. Oh no, not recommended!

Absolutely horrible experience with this company. My very expensive rug left in one piece and came back with a noticeable separation in the rug. After several attempts to ask them to properly fix it they were unable to fix their mistake.

Poor customer service and so unprofessional. I'm sure there is way better service out there than this.

Extelemy rude and unprofessional service. Took my rug for a month were unable to clean it, told me it's damaged AND asked for $150 to fix that damage in addition to what they charged me for cleaning it. Be aware. Seems like these people are scam and don't care about their work or customer service

I’ve been here a few times and today was the last time. They always take forever to drop off or pick up and they are way too expensive. I tried to drop of my rug today, last time I paid $70 for a 5x7 rug to be cleaned and today they wanted to charge me $148 up front, last time they let me pay at pick up but not today. Really not happy I trudged all the way out for such poor service.

I questioned their costumer service from the beginning. I was given a quote with a discount however the invoice given to me by their driver was for full price. As for their free pick up and delivery, they wanted to charge me $150 if they had to sent 2 men to pick it up. I was expected to help loading my rug. I do understand it is a large rug (14x11) but I let them know this before receiving the quote but they did not indicate to me that I would have to help load the rug when picked up. My rug had stains which I discovered other companies would attempt to remove as part of their regular process however “love my rug” wanted an additional $1400 to attempt to remove these stains… only suggesting that it may only be 90% effective. I declined the additional payment and when the driver delivered my rug he told me my name was not on his manifest… only a reference of “not worth dealing with”. I wouldn’t deal with these people. There has to be better services out there. I hung up because you weren’t listening to me. I am just telling of my experience and I can document my experience

As much as you can avoid using this company- pls look for options. I sent my LV purse for repair as some corners has some cracks. I sent it for quotation and the agent got back to me that it will cost $1k plus hst to repair it. I was hesitant to agree to the price , so I visited the LV store in Yorkdale and showed them exact purse and explained the problem. LV just quoted me for $360+HST and the purse will be shipped to France for repair. What a rip off ! This company is charging 277% more or almost 3 times of what should be charged and no guarantee that they will use authentic leather! I cant believe how greedy a company can be. The agent that is handling my file is not professional enough to handle this situation. This price gouging can be reported to Consumer Protection Ontario. Now they are charging me $75+HST to get my purse returned - without doing nothing on it. If I wont pay this amount, they wont deliver back my purse. Please be aware of this type of company!

DON’T TRUST THEM! If I can give negative review, I would. I placed an order for 3 luxury branded winter jackets to be dry cleaned. After weeks, I finally got the 3 jackets back. 1 of them is a Blue Canada Goose Bomber Jacket. I realized that almost all edges on the jacket have been whiten. And most importantly, the authenticity sticker is missing! I emailed them to inquire. After a couple of business days, I received an email from Kathy, Operations Manager, asking me to send her the photos of my jacket again, which I already did previously to their customer service email. Kathy then called, and we had a “conversation”. Kathy commented that the whitening of the edges were from walking and rubbing. I disagreed by saying the front of the jacket, my abdominal area, won’t be walking and rubbing against anything, and yet that long zipper edges were all whitened. I asked about the procedure of the cleaning, with 18 yrs of experience (as she claimed), she couldn't tell me exactly how it was done. She deferred by saying that a technician will call me back. I never received the call from the tech. I asked about the authenticity laser sticker that came with the jacket, which was attached next to the labels inside. Kathy said that they did not take photos of the inside. I asked: how am I able to proof authenticity if I would sell my jacket in the future? She challenged by asking why I would do that. It is not for her to comment nor is any of her business. The sticker was there when the driver picked up the jacket, the sticker should come back after cleaning. Period. Throughout the phone call, she was pointing the finger at me, blaming me for not having a “conversation” and not allowing her to speak freely. I told her I am upset and disappointed at how she handled the call, and her customer service skills and standards are way below expectation. She challenged by saying “I don’t know what standards are you looking for”, so there you go–this is where the level is set. A lot of the times, she tried to cut me off and not allowing me to finish speaking. She also said multiple times that she doesn’t understand why I am upset, and yet our “conversation” was all over the issues that I have already mentioned multiple times, aka the reason of this call. She said senior management and technician will call me. I waited for 2 days for someone from senior management to call me. I missed their phone call early in the AM, but nobody left a VM. When someone called me back in the PM, it was Tony (the owner), and the first thing he said was to criticize my VM greeting msg saying that it wasn’t professional. This is a personal cellphone, and therefore it is none of anyone's business on what I set for my VM greeting, and has nothing to do with my complaint about their service/customer service. Tony used the "fxxx" and "fxxxing" words, screamed, yelled, and raised his voice on the phone to me at a point where "bullying", is an understatement. He had no intention to explain, resolve, and to be professional as the owner to ensure customers are respected and are satisfied. I ended the call as I was in shock and was angry. I decided to call Tony again after an hour or so assuming that we have both calmed down. Although the second phone call with Tony went alright, in which he offered to find my authenticity sticker and send it back to my address + re-cleaning 1 of the jackets that still show dirt and brownish yellowish areas, we no longer feel comfortable to trust this company anymore. Their 100% Satisfaction Guarantee was far from being fulfilled. I emailed Kathy the next day listing 10 reasons to request for a full refund. She did not respond back to me. Overall: bad dry cleaning service, not considerate at all, not professional, not helpful, not trustworthy, overpriced, and terrible customer service. I paid $303.97 for 3 luxury branded winter jackets, and only 1 came back mediocre. First 4 photos are "before", the next 3 photos are "after" for the CG.

My daughter received a very HOSTILE PHONE CALL FROM THE OWNER. She was initially too scared to make a Google review because TONY MIGHT CALL HER AND YELL AT HER AGAIN. Tony and Kathy started YELLING AT HER OVER THE PHONE FOR A SERVICE THAT SHE PAID FOR AND WAS NOT FULFILLED. Tony said that the tear in her hand bag was not worth fixing even though it was written on the pink receipt that he would do it for her. Instead they decided to do another service without her knowledge AND STILL CHARGED HER FOR THE REPAIRS. It was actually RETURNED IN WORSE CONDITION.I understand that she wasn't aware that the authenticity card and her presto card were misplaced. They said that she can come back in to the centre. Of course SHE DID NOT FEEL SAFE to come BACK IN AFTER TONY SCREAMED AT HER OVER THE PHONE.

The owner Tony is disrespectful. My friend paid for the purse repair services but they could not fulfill the request. Instead of letting her know, Tony berated her on the phone, traumatized her, and talked down on her purse. Overall made her feel unsafe. Would not recommend

They came to clean our wall to wall carpets and left very visible yellow staining behind. They came back to fix one of the stains (insisted it must be from a pet even though we don't own any).They could not remove the heavy yellowing on basement carpet and told me to get another rug to cover it up instead of trying to fix it properly.

First time using this business, rec’d a text that my rug was ready and to come by or schedule a delivery. When I got there was informed that my rug was not there for pickup, wasted my time and now I have to make another trip to pick it up, but when is the question?

Does this look clean to you??? The rug was just taken out of its plastic bag today to be laid down. Didn't smell or look clean so I vacuumed it -- with a BRAND NEW vaccum. All of this dust and dirt came out of the new container-- the staff are 15/10 amazing but the job??? Should have just done it myself 😫

LYR cleaned my rug well, no complaints on their cleaning service and everything was prompt from pick up to delivery. However, when Louis dropped off the carpet at my place, he wasn't being careful and dropped it on boxes that had fragile things in it. Their customer service manager, Cathy, wasn't being helpful and shifted the blame on me for the drop off instructions. Very unprofessional response to customers in my opinion.

I'm not one to write negative reviews, but I had my rug picked up by LYR for cleaning and based on the reviews thought I was in goods hands. Unfortunately, my rug has a 6 inch tear on one of the edges and started to have rust stains appear throughout the entire surface over the next week after it was cleaned. It's important to read and understand that you will not be taken care of when/if things go south. Their customer service manager has attempted to shift blame on me, and has only sent me footage of the carpet fully removed from the vehicle and rolled out in the cleaning area, not of it being unloaded from the vehicle like she said she would send. This leads me to believe they are covering something up. My $4,000 rug is completely ruined. This company doesn't seem to know how to clean hand woven or more delicate rugs. But the service wouldn't be worth it for anything less. I would not recommend this company as they don't take responsibility for their actions.

SO i had very high expectations when I booked them to clean my rug. They took my rug and I got it back and It was not cleaned at all. I am so disappointed I paid and this is what I get. My RUG SEEMS UNTOUCHED. Very Very disappointed in their service they provided. My rug is not cleaned at all. I am so so disappointed would not recommend them again. Very disappointed. I really wanted to have my rug cleaned by them as I heard such great things but I am very upset with how my rug looks now.

Love your rug does exceptional cleaning and work. I did not give them a one star review because of the quality of their work. I an giving them one star because I worked there for a few days back in April of last year. I had to quit die to personal reasons. After asking for my pay for 18 hours of work at first they told me that please contact HR and send your info. This carried on for 2 months until the owners wife basically told me that its not normal to ask for my pay for only 2 days of work. I found this rather amusing and troublesome as no one would work for free. If you call a plumber to your house and he works for one hour you pay him. If love your rug cleans one small rug they expect you to pay. So after working 18 hours i would have only thought that they would pay me what they owed. They are lucky that i am a good person or else i would have gone to the labour board. I preferred to write this review. In short their product is excellent which is the honest truth, unfortunately being an employee there my opinion differs substantially

They promised to return my rugs within 2 weeks. It's been 3 weeks now and they have not even replied to my email. Where are my rugs?!

I ended up using this company by default, they use a bait and switch company that I had actually called but didn't realize that it was this company until I asked for an invoice and found this company on the header. They did a terrible job cleaning my carpets - did not get stains out even though shown to the cleaner to begin with. Had to call in another company to fix as they refused to. Other bait and switch companies affiliated are Love Your Centre Holdings Corp, and a numbered company o/a as Trillium TLC and The Leather Company DO NOT USE ANY OF THESE COMPANY'S - they are the same and their service and support is TERRIBLE and NON EXISTENT. The reply by this business is not applicable because: 1. the cleaned the carpet in the house - it was dropped off 2. They left the carpet with lots of watered down spots - see photo and 3. when I complained they refused to fix - it would have taken them too long - they charge $140.00 for 1 hour's worth of work SO BEWARE - KNOW WHAT YOU'RE GETTING INTO IF YOU SELECT THIS COMPANY.

They said 2 weeks due to COVID back log and I didn’t mind. But it was like a month and a half but no delivery. It was when I asked for service cancellation they had it done and delivered. Very unprofessional.

This should be 0 stars but Google doesn't provide that as an option. If you're looking for a service that manages to price gouge every time you speak to an agent, this service is for you. Love Your Rug can’t seem to attribute any transparency to their pricing on their website. Everything is a quote. After they’d collected my rug - a rug now held hostage by the company -I spoke to 2 different agents and got three different prices for the cost of cleaning. The first jump was potentially reasonable as it seemed to pertain to the size of our rug, a 10x13. The next time I spoke to an agent it jumped from $175 to $213. If got a follow up call asking if they could also remove the fringe on the carpet, for an added $230, making our new price over $400! When I’d had enough and asked for our rug back because I wanted to switch to a service that could at least provide come clarity around what I was paying for, I was switched to a new- very rude - agent who claimed that it would cost us first $30 to return our rug, a cost that over the course of the conversation jumped to $45. First, I do not enjoy being disrespected by a complete stranger while he tries to price gouge me. I also do not understand - at all- why agents feel comfortable naming prices out of thin air and why they cannot seem to justify them to a customer. I would also like to know why prices change depending on the agent. It’s a pandemic. It’s a tough economic time for everyone. If I’ve set aside a particular sum - in relation to our initial quote - then I expect to have that amount honoured. Love Your Rug loves your wallet. They don’t seem to care for their customers. I am extremely disappointed and frustrated. This is by far my worst experience with any company in a long, long time.

Please note that the driver of your van ( lic. plate no. AZ-47519) decided to block both a bicycle lane as well as sidewalk making it dangerous for both pedestrians and cyclists. This is a very narrow street with little space. It is also illegal to park in a bicycle lane. Please tell your drivers to park in a legal parking spot to complete their business. Thank you.

The worst experience ever. A woman left a voicemail on my machine mispronouncing my name despite the fact that it's phonetic and she had just heard me say it on my voicemail greeting. I called to follow up and no one returned my call at all for 5 days so I had to call back again. Then on the day of delivering the rug back the driver had the wrong address and didn't know my name for the rug. When I asked him to do his job and deliver it to the correct address he started yelling at me on the phone. It was insane. No one has yet reached out to make a gesture to make up for this horrible service and my credit card has been charged the full price.

Extremely unprofessional, Rude staff Damaged my carpet and they won’t admit it?? I don’t recommend using them

Firstly I was quoted one price, then increased as they said my rug was 12x10. In fact later they confirmed it was 8x10. I was given a delivery date and waited. It did not come back until I called and finally got it back 1 week later. I was advised there was one stain on the edge that they could not get out but when we unrolled the rug it did not look any better then when we sent it in. They picked it up again and after 1 month of not hearing from them them I called to see when it would be delivered. Once again I was advised Tuesday between 2:pm and 6:pm. The time now is 7:30 and no sign of my rug nor even a call to advise it would not be delivered as arranged. At this point I feel they can pay me out for my rug, refund what I paid for the cleaning and I will buy a new one. My rug was a Grey wool rug. Not cheap. I could never recommend this company. It is not even worth the 1 star I have given them.

We scheduled a cleaning for our bamboo silk rug. Had read good reviews so decided to give it a try. Rug was picked up on time. People were friendly. Rug was returned with "Bleached" lines and blotches. They agreed to pick it up and fix it and insisted they "don't use bleach". The "fixed" rug is entirely bleached almost white (was a grey pattern) and still has bleached lines throughout. Have repeatedly asked to speak to manager but it's always refused and we receive no return call from manager or owner. We have photos of the stages of rug condition as they went - they take photos as well which is why they agreed to work on it again after recognizing the damage. They finally reached back out with a vm asking for photos but no number or email to send them to. It sounds like we were unlucky, but I strongly advise anyone thinking of using them to think twice and not trust them with anything of significant value like we did. I will follow up to let the users know how/if they rectified the situation. I hope to find out they stand behind their service.

You get a quote online that is not real; once you are there they do they math and is the double! Be ready to be scammed.

Absolutely horrible service! I had to pay extra for cleaning the rug by hand - $140. My carpet is ruined now. It is clear that the company used some kind of tools for cleaning. The rug's colours became darker, threads were pulled. So there are a few very noticible lines across the carpet. The carpet was worth 2k before washing. Very upsetting! Better go to a well known cleaning services.

I saw these rave reviews and engaged them to clean my silk carpet from Pakistan. My experience with them has been nothing but a massive disappointment. They have had my rug for over three months now with no response let alone follow up. Had to call them three times in one day to get the status of the rug after which Toni lambasted me for calling. He said he would take care of it and that was two months ago. Kathy propos has been AWOL too. She was very responsive before I gave the rug. Disappointing all around.

Just got back my wool carpet. It had some red stains that look like they didn't even try to remove. I used Parker and Bailey stain remover and voila... stains were gone. Took dishwashing detergent and washed the stained fringe. Vacuumed the dusty rug... I guess I just paid to have the rug taken for a ride to Advance and back....

My puppy vomited on my rug. This company picked up the rug for cleaning and then dropped it off as scheduled but I swear it seems like they didn't actually clean it. It smelled even worse than before, as if it had just been sitting rolled up somewhere. There was a faint odour of cleaner; maybe they spritzed it with an air freshener or something. Anyway I had to throw the rug out. I didn't even try to get my $113 back. I strongly suspect that this company is running a scam.

The driver arrived 1 hour before the agreed-upon pick-up window (for item cleaning). I called the company to confirm the original pick-up time window, and they confirmed it. No one eventually arrived during the scheduled pick-up window. I called them back. They said the driver arrived one hour earlier and I would have to reschedule. We lost two and a half hours in the middle of a day. The employer asked me what I think should be done to "make things right", putting me in an awkward position to suggest they discount my cleaning service. I sought out a new cleaning service.

Nightmare. They will lose your rugs and never tell you, and forget about getting any decent customer service! You're more likely to be screamed at by their crazy boss than get anything resolved. Never use this company!