Love Your Rug Toronto Google Reviews

345 Reviews
Excellent communications from start to finish. I unfortunately had a pet stain on our area rug and tried to clean it myself. What a mistake, I now know to call the professionals! The area rug came back like new and can’t see any marks left and after being taken care of by these professionals it’s like have a new area rug. Absolutely brilliant colours restored, I can’t say thank you enough for the end result of your work
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Wow! I am absolutely impressed by the workmanship! It is so good that my coat looks new! The black leather replacement patches for the elbows and front zipper flap was sewn very well and the leather looks much better than the original fabric that came with the coat. I will definitely use your service again !
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Stain GODS. I knew it was a risk getting a cream rug while owning a cat and within a month I had a really awful cat urine stain that I tried everything to get rid of only making it worse. Love Your Rug saved my precious rug. Thank you! 5 star result. There was a mishap in communication during the initial cleaning process but Love Your Rug did an amazing job of rectifying the situation (missed emails and calls but it was over the holidays and I was overseas).
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I’ve used them once before in the past and they did a great job on my carpet. I appreciate the service of pick-up/drop off but seriously, dropping my rug off at 7 am with no warning is ridiculous to me. I was told there would be a delivery today but not at 7 am. The sun isn’t even up and the centre isn’t even opened yet. Would have loved to have been given a time frame of when they’d be here so I could have been prepared and I wouldn’t have been woken up while sick in bed.
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Overall a great experience using Love Your Rug last month. We've never had our rugs professionally cleaned so we chose this company based on the reviews. The service was surprisingly quick! From start to finish, we had our rugs back home in about a week. Pick-up and delivery were very prompt and early. I expected a later time since I've never experienced such early times from other unrelated pick-up and delivery services. It was nice to experience this! We will be using Love Your Rug in the future again.
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Anna Marie did an amazing job making 2 straps for my 2 drums. I was using a 2" wide guitar strap for years but I went to her with design and she designed it to be 3.5" wide with a foam supportive stripe in middle of the satin material I provided. She added grommets on each end for added support. The product she made was amazing. Looks great and feels super comfy. Thank you Anna Marie and her lovely assistant Nicole in the front. My drums look amazing becuz of you, look forward to seeing you soon with my next project 😁.
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Second time I have used this business. Staff always polite and professional. Cost reasonable for service provided. Outcome was amazing- all stains removed- paid a little extra for fiber guard. Area rugs clean, fresh scent. Service included scheduled pick up and delivery. Came to our apartment on 18th floor. Company offered to assist us to roll rugs if needed. Definitely will use again and recommend to friends and family. Victoria
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Great price and service. When arranging pickup of my rug I informed agent that due to a recent surgery, I was unable to roll up the rug for the pickup person, so she arranged for him to do it. Rug was picked up as promised, returned a week later, nice and fresh. Will definitely use this company again.
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The rug that we had picked up by Love Your Rug was quite dirty. It came back looking like new! We were thrilled with the outcome. They picked up and delivered on time and were very pleasant to deal with. We are awaiting a pick up for another area rug and Safia A. has been very professional and pleasant to deal with. I would and do highly recommend this service and company to anyone.
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I had a great experience with Love Your Rug. I needed an area rug cleaned and had no idea where to do that, so I searched on Google and found Love Your Rug. The whole process was very easy, smooth and prompt. I just had to fill out the details of my rug online and got a quote. I could also pick the date of the pick up online. I just left my rug outside my door and a Love Your Rug representative came to pick it up and drop off once it was done. Communicating with them through email was also very quick. Since then I've had other people ask me about where I got my rug cleaned and I've always recommend Love Your Rug.
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First time using Love your rug and so pleased with their service. My rug has never been professionally cleaned and it came back looking new again. Everything was done in a timely matter. Very professional. The employees were so friendly and pleasant. Price was also very appealing!
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I made the call to Love Your Rug upon referral. Not only was Safia and the staff fabulous to deal with but the job that was done on the rug was a 20 out of 10. Love Your Rug came and picked up the rug and delivered it the next week once the job was done. I could not be any happier with this transaction and the extreme level of customer service I received. I can’t recommend Love Your Rug enough and I will definitely be calling again when in the market for a rug to be cleaned. Thank-you so much folks for a job so very well done.
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Loveyourrug (Love Your Rug) is an amazing cleaning company. My rug came back as if I just purchased it!!! The driver was very friendly and the staff took excellent care of my rug. Thank you Safia for your kind attention, your friendly manner, as well as letting me know your great rates!!! Everyone should give loveyourrug a chance to prove themselves. They are the best. Thanks again. Debbie
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Had 2 beautiful intricate belts that needed shortening. A few other companies said it wasn’t possible due to the metal jewelry on it. Michael did an excellent job. They looks like they are new Great job on my shoes as well. Wanted an expensive watch band repaired as well, but they were honest enough to say it wasn’t worth the cost
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I used this company's service to clean my synthetic 5" x 7" rug. Rug was very dirty and over 12 yrs. old, with pet stains. Got it back today and it looks practically brand new. I dealt with Safia, who was friendly and efficient; she clearly explained what was involved. Delivery staff were friendly and cheerful, great to deal with. Delivery time was as promised. I highly recommend this company! It appears to take pride in its work and reputation. Great experience!
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Used this company to help restore a designer bag that had a bottle of acid spill in it. The work was unbelievable. I am speechless. I have gone back for another 'accident' on some items of clothing. The service reps are very friendly and professional. I will continue to use this company and refer them to all my family and friends
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My husband wanted to throw our rug out, having a cat and a dog really took a toll on our rug. It was an expensive rug, so I thought let’s try to have it cleaned professionally. Love Your Rug (Centre) did an amazing job cleaning our rug! It looked brand new! So glad I used this company, and I will again, the next time my carpet needs to be refreshed. So happy with the free pickup and drop off, and how kind their delivery personnel were. I would highly recommend them!
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Did not know about them at all. Found out thru the flyer. I am in Hamilton, so was not sure how it will all work out, given that their facilities are in Toronto. Well, Safia picked up the carpet just on time slot scheduled. In about a week time, Safia brought it back and the cleaning was superb: I think the carpet colors were better and brighter than the original ones! Highly, highly recommend and from now on am going to use only them for all our cleaning needs.
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I was pleasantly surprised at the results achieved at cleaning a tough stain on my sisal area rug! Bravo! Plus, I so appreciated the service and communications from Safia to keep me posted along the way. They even text messaged me to forewarn / remind of pick up and return. All around a business I would recommend and frequent again for care and repair needs.
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Sheepskin carpet cleaning is not offered at all places; it is specialized. I trust my antique carpets to a specific place, but had no where to clean my sheepskin rugs. I had the luck of being advised to approach this company and they did an excellent job. These rugs are more common in Australia and elsewhere and there are many more providers for cleaning and maintenance there, so I expect a certain quality upon return. I was not disappointed with this company here. I will continue to use their services. Absolutely worth investigating. And while it usually needs no mention, because customer service should be exactly that, speaking with Safia was easy, clear and efficient. Everything I appreciate. Genuinely endorse this place for sheepskin cleaning and revitalizing. I cannot wait to get my rugs back. And thanks for making it a quick conservation. So appreciated.
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They cleaned our wool area rug to our complete satisfaction. I was concerned that it was wool and didn't want any shrinkage and it came back absolutely perfect. The delivery driver helped us take the plastic off and check it on delivery. Overall the service was excellent. Having second rug cleaned this week with help from Safia to arrange pick up, etc.
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My rugs look fantastic, Safia and the rest of the team were extremely helpful with the whole process. Everything went smooth, my rugs look brand new and they delivered my rugs back to me in one week as promised. Thanks guys I’ll be recommending this service to my family & friends.
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My first impression with Love Your Rug was that everyone I dealt with was really cheerful and friendly - EVERY SINGLE ONE. Safia and the team all seemed truly pleased to be talking to me about my rug cleaning! The men they have for pick up and delivery service are very polite and so respectful!! We are so happy with the cleaning service. Our rugs look great! The attention to detail is meticulous and they are always going above and beyond to keep their customers happy. To say I’m satisfied with Love Your Rug is an understatement! I will continue to use them whenever I need excellent and quality service! Definitely recommending them to everyone I know!
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Customer service - A1!! Cleaning service - AMAZING!! I cant begin to explain how excellent the service provided to me was. The Love Your Rug team did an excellent job on my rugs. My rugs are so clean that they look brand new!! The team was very friendly, professional, thorough....and best of all they kept me updated through out! I am very impressed with their professionalism and overall work. The friendly service is outstanding, they were able to work around my schedule, even with a short notice and had my rugs delivered right to my front door within a week!!! The cost was reasonable and we have no reason to look elsewhere for our carpet cleaning service. They really are the best!! Big thanks to Safia and the rest of the team!! I will always recommend them to my family and friends, keep up the great work guys!!
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I brought in two rugs that needed cleaning the staff there are extremely helpful and professional. The rugs were returned to me in a timely manner. I was very pleased with the service I received. The transaction went as smooth as possible. I Have recommended their service to multiple friends and family and will definitely use Love your rug again.
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I had a great experience with this cleaning company. The staff was very pleasant and professional to deal with. I gave the wrong rug size by accident for two of my rugs and they still honoured the price quote they gave on the phone even though the rugs were larger in size when they received them. I had used this cleaning company before and they do a great job at deep cleaning the rugs and I like that they hang them to dry which ensures that the rugs are completely dry and odour free when they return them to customers. Excellent service and worth your money.
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This was my first time using a carpet cleaning company. My rug was picked up within 24 hours and returned to me in a week. It looks good as new and I couldn't be happier. I can't say enough good things about this company. The staff was great to deal with and they exceeded my expectations. Thank You!!
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Wow. I am so pleasantly surprise by the amazing A to Z service I got! Seamless process from pick up to drop off of my outdoor rug. The rug was quite dirty and came back spotless. Email and phone communication was excellent. I will definitely use their service again!!
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Great service , all the staff is very friendly and professional . I took my wedding dress to get some alterations by Ana María and she was just wonderful , she made me feel like a million dollars by her kind words . There is a lady who also takes care of the wedding dresses and she’s also wonderful . I recommend them 100%
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I can recommend this rug cleaning company with pleasure. My area rug had pet stains, dirty traffic paths and water marks. I was afraid it would not be salvageable but they listened to my concerns, and promised to keep me informed if there were any problems. They did recommend an extra step to remove the pet odors and I agreed as the pricing was fair. The rug was was returned quickly, wrapped, and as good as new. I would use this company again without hesitation.
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After seeing their billboards across the city, I decided to get my rug cleaned. It couldn’t have gone more smoothly. A wonderful gentleman came and picked it up. They did an amazing job and dropped it right off at the house. And they are very reasonably priced. Cheaper than dry cleaners and you don’t have to drag the thing. Amazing service!
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Great staff, rug cleaning excellent. Communication poor. Was told 3 weeks was actually 7. Called several times. Was told I would get a call back. Didn't happen. Got worried they lost the rug. Tracking item seems to be the issue. Fix that and its 2 thumbs up but for now a 3 star. UPDATE, October 7,2021. Sent the rug back a second time. Wow what a difference! Rug cleaning and staff still excellent but communication and return time now exceeds other businesses. Love your rug, I now love your service more. Well done!
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One of the best rug services you can get, I called them because I needed to clean 4 different sized rugs. I was surprised by the service they provided, so precise, so professional, they provide you with a link so you can follow the detailed cleaning process step by step. They pick it up for you and clean, fix or restore your rugs, they also deliver it back to you rolled and wrapped very professionally done.The results actually acceded my expectations, I enjoyed the service and I really recommend this company to take care of your precious items.
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I was searching online for a carpet cleaner to have runners and and area rug cleaner and repaired. I delivered the rugs to their location rather than wait for a pickup. I was extremely satisfied with the quality of the cleaning, the repair to my area rug. I found the price for the cleaning and repair to be very reasonable. I would highly recommend this company.
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When our cottage flooded this summer, our large, very old area rug did not fare well. After drying it as well as we could, it was dirty and still very smelly. Bringing it home in my car, I spoke with someone at Love your Rug, and dropped it off directly. I was treated very well from the start. My rug was carried in, measured, and a fair price given. I asked for it to be delivered to my home. It was delivered promptly, as promised, with emails informing me as to timing. It was a pleasure to unroll my fresh-smelling, clean soft rug. Service and cleaning was great, start to finish!
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I had an old persian rug with pet stains I thought I would have to throw it out I paid a little extra however they were able to remove the stain and the rug is soft again. There is an extra service for rug dying to make the rugs look new again which I might use in the future. I would use this cleaning service again.
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Great experience with Love Your Rug. I had an emergency (friend's rug staining disaster) and they removed the stains and then painstaking re-coloured the effected sections fibre by fibre. It was a lot of work snd cost a fair bit, but was done perfectly when that was the only acceptable result. Highly recommend.
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Amazing service, booked online, got a call to confirm, guy came early morning took the rug, after 5 day got a call regarding payment and delivery, next day morning got the delivery. This how straight and easy is to avail their service. Highly recommend for anyone who wants hassle free service. Might feel a little expensive, but all I can say is you get what you pay for.
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UPDATE: After being contacted by phone by a customer service representative, I've decided to up the rating to 4 stars solely because of the excellent support provided by the individual. Made special arrangements for pick-up and delivery. Upon pick-up, luckily my husband was home because they did not come prepared. Delivery was supposed to be at a different address (part of instructions provided upon placing the order over the phone) however if I did not call them, they would have delivered it to the wrong address. All I got in return was "oh yes I'm seeing a note here should I update the address?" Seriously?! Why would you NOT check your notes?? Finally after speaking with them MULTIPLE times and confirming that I wanted the rug to be brought inside upon delivery, the driver leaves it on the porch. FOLLOWING INSTRUCTIONS AND COMMUNICATION WITH DRIVERS NEEDS TO BE IMPROVED.
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Recently moved into a home and wanted to have 2 large rugs & 3 small rugs cleaned... after seeing the ads on local TV over and over I knew right away to contact Love You Rug. I was not disappointed... they arranged pick up at our house which was out of town, great friendly service by their driver who tagged each item to link it to our address. When we got the rugs back you can tell the big difference from before to after! Clean, smooth and brand new feel to them. Tony and his team are great - very impressed with the quality! Well done... Love Your Rug is a goto spot for any needs! Thank you all!
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Awesome service. The people at the counter were very nice and professional. They're service is way above par and definitely did their best to get all the stains out of my carpets. I am more than satisfied with their service. And the guys in the back looked like they were enjoying their work, that says a lot. Definitely my go to guys from now on!
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We called for a stained rug from an accident of late night milk and cereal. Customer Setvice quickly arranged a pick up of our rug in Orangeville following all covid protocols. A few days later the rug was ready for delivery back to our home. SERVICE and QUALITY is seamless! Thank you Love your Rug!!!
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As the previous President of the Black Angus Steakhouse located in Etobicoke from 1964. I would like to compliment Tony Kantzavelos, the owner for always looking after all my referrals. His bespoke service and care is unique in today’s business world. Thank you Tony.
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I had a terrible tear in an expensive leather jacket. They repaired it so that now you really have to look hard to see that there was any damage. I appreciated having the jacket picked up and returned. The whole process was handled professionally and was all that i hoped it would be.
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We were getting ready to throw out our 5 x 7 area rug due to dog urine stains and came across an add from Love Your Rug so we thought we would let them try to clean it but had no high expectations. The end result was unbelievable. The rug looks like brand new again and they offered free pick-up & delivery. We will definitely use them again for any future rug cleaning.
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Without a doubt, one of the best customer service experiences I've had. From start - email inquiry - to finish - restored vintage shearling coat. Anna and Kate in customer service were an absolute delight. Friendly, accommodating and kind. And Tony...great work. I was going to toss my husband's vintage ankle length shearling coat. It was finished. He loves this coat so much, I decided to give it a second chance. Super glad I did. The coat looks amazing and he was so surprised for Christmas. Thank you all so much.You certainly made this the best Christmas for us. Highly recommend you.
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Got three rugs picked up, cleaned, and delivered. Two of the rugs had bad stains (that another popular rug cleaner in the city couldn't get out) that we thought wouldn't come out, but customer service called us to discuss and for an extra fee did extra stain removal treatment. The two stained rugs are now good as new and we couldn't be happier. The service isn't cheap, but we definitely feel that the quality and service was worth it. Coupled with pick up and drop off, using them again would be a no brainer.
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I fully recommend this company . They are very reasonably priced, very reliable. Both Kathy and Jenny are great with customer service. My hand knotted Persian rug came back looking brand new. I am very happy with the job and aim to use Love Your Rug Cleaning for future needs.
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We have 2 rugs that we have had cleaned by other companies in the past. I chose to have Love your Rug take care of them this time in part because they would do contactless pick up and drop off. Our rugs returned today and they look amazing.we even had small stains and marks that had never been removed in the past and we just leaned to live with them, not this time. It’s like having new rugs. We will definitely use them again for our rugs but also any other service we need that they provide. Great job, friendly professional staff from answering the phones to delivery, great team and impeccable service.
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They cleaned both my rugs but it was returned after the cleaning with some damages to the border and edges of both my rugs. I called the company with my complaint and they promptly made arrangements to have the rugs picked up for repairs to the damaged areas, which was very impressive. I got my rugs back two days ago after 2 weeks and I must say they did an excellent job of repairing the damage areas, I can't even tell where the damage was. Thank you so much Love you rug for doing such a great job, I will definitely recommend your company for a job well done. Bibi.M. Scarborough
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The quality of the rug cleaning is phenomenal! I am thoroughly impressed as an old rug looks and feels brand new again. Also I am please with the price and feel it was fair. It did need to make multiple calls to get the rugs picked up and delivered. I called 4 times in total even after using the online form to place and order and receiving a response via email. Be prepared to call so coordinate pick up and drop off or else nothing will happen. It took two people and a manager to get my order initiated for some reason. I got the sense that their systems or back office processes were not effective. That said the end product is spectacular.
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A little kid coloured all over my white rug. I contacted these guys, dropped my rug off and was explained the process in detail. Very professional and excellent service. I picked up my rug today and it looks better then it did when I first bought it. These guys are great and I will be using their other suite of services in the future! 1 year later: I got my rug cleaned again from these guys and it was done thoroughly and the customer service was amazing!!! This is one of those businesses that you utilize for the rest of your life. Their service during Covid-19 has been exceptional. You really can’t go wrong with these guys.
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Got my living room rug cleaned. It is almost 4 years old I have 3 kids and 2 dogs so it was definitely in need of a clean. I couldn’t believe how great it was. It was like a new rug! This was done during this pandemic and they were very professional and kept to physical distancing with porch pick up and drop off. Will definitely use them again .
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Our carpet is 100% hand woven wool, so you could imagine the use of it over a year. It was so bad that I spent almost 2 hours trying to manually pull the extra lint off of it and spot clean But no luck . My bf found these guys online and not only did they provide a pick up and drop off option but when I saw my rug I couldn’t believe they were able to pull this off !!! My rug looks brand new !! Would 100% be Calling them again when the time comes. Thanks again !!!
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Love the friendly and courteous staff and the professionalism was great! They really know their stuff, I learned a lot about my carpets. Love the fact that they come pickup and deliver the rugs, they even helped me put them back down on my floors! Highly recommend them to anyone!
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Love the job they did in getting a dog urine stain out of our wool and bamboo silk carpet, especially after I made it worse by using our steam cleaner on it. I was told upfront that if it didn't come out with the standard cleaning their stain experts would do their magic on it. I was prepared to pay for that extra work but it wasn't necessary. I highly recommend Love Your Rug Cleaning.
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Had my 10 year old 8x10’ area rug picked up, cleaned, and delivered from my downtown condo for around $150 including tax. It was seamless service and my rug looks great. Highly recommend. More details below. I used their instant quote feature on the website which quoted $150 + $50 if I wanted them to pick up. I didn’t respond and continued to shop around and they emailed me about a week later offering free pick up/delivery. So I said yes and they called me to arrange. We arranged a early morning pickup (7am, conveniently before I left for work), the guy came up to my unit and carried out my rug (they asked me to have it rolled). A week later they arranged to have it returned, also at 7am. They carried it up and I paid with my credit card. I cut the plastic open to look at the rug and it looks great. Previously it was filled with dirt, stains, and was gross. Now it’s clean and fluffed again. It doesn’t look brand new but it looks really good again. I’m quite happy.
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Really impressed with the service. We were going to throw out our $900 wool knitted rug because it was so filthy with dust in the cracks. We had tried everything to clean it. Love Your Rug picked it up and dropped it back clean within 7 days! We were so impressed. Will definitely use them again!
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Outstanding service! Picked up and delivered our family heirloom Persian rug. I don't know how they did it but the colours were renewed and the small repairs they did were impeccable. Very reasonable for the quality and amount of work they put into our very beloved rug. It hasn't looked this good in years!
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My carpet looks like new again! Excellent service, so easy! Daniel picked up and dropped off, called me before, carried the rug upstairs for me, very pleasant. My carpet came back looking like new again! Absolutely worth the money! Great job, very happy, thank you!
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Had two rugs that were well used by preschoolers and had been cleaned by other companies. Love your rug did an amazing job and brought life to two 12 year old rugs. We can hold off purchasing new rugs for at least another two years. Love that they picked up and dropped off too! Great job!
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Have a rug that’s been in my family for years, was so upset that we had a large stain on it after a get together. I contacted love your rug and spoke to tony he was so great to deal with. Very helpful ! They were able to get the stain out and looks better than before. Can’t reccomend them enough. Thank you!
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Our area rugs got damaged in a basement flood. I called Love Your Rug for help. They picked up the rugs and returned them as good as new. The service was very convenient and reasonably priced. The Love Your Rug customer service team was outstanding! I would highly recommend them to anyone who needs area rug cleaning. The team is professional, conscientious and friendly.
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I have a 100% viscose rug and had spilled a pink drink on it about a year ago which had discoloured and matted the rug in that spot. After reading up on viscose rugs and finding out that it is a very delicate material that often discolours even if water is spilled on it, i was so discouraged and disappointed that my area rug will never look great again. I searched on google and found LoveYourRug. I read the reviews and read up on their services, etc and decided to call and schedule a pick up (as i live in Oshawa). They have a specific day that they are in the Oshawa area (a 3 hour window) which worked out perfectly with my work schedule. The driver called about 30 minutes before he arrived on the pick up day and on drop off day (at the top of the 3 hour window for both pick up and drop off), which was great! I received a call from a representative when they received and assessed my area rug and the lady explained that the spot with the stain will not go back to it's original state but, that they will try their best to restore the fluffiness. I was okay with this as i knew it had been like that for a while and it seemed next to impossible to restore. I received my area rug today and to my surprise and delight, it looked pretty close to brand new! I am so happy that LoveYourRug was able to clean and restore my area rug within 2 weeks (I originally was told it may take 3-5 weeks). I would absolutely recommend their services to anyone and i will definitely be using their services in the future!
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Love Your Rug closes at 4:00 pm on Saturdays and we started at 3:00 pm from downtown. All roads towards west had traffic congestion, it was impossible to make it by 4:00. We called and requested - Kathy was nice on phone, they stayed open and took our rug. It felt like working with real human beings, Kathy and Tony were great and we had an awesome chat. We felt they are trust worthy and reliable.
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Thank you so very much to Jared and team!! I thought our rugs were beyond repair from dog damage (chewed edges and urine) and an enormous amount of sand from living in the Middle East for many years. I decided to spend a little bit of money to see if these expensive carpets could be saved and I have to say that Love Your Rug totally surpassed my expectations, from cleaning and repairing through to AMAZING customer service. Thank you again so very, very much!
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I visited their website to request a quote to clean my synthetic (shag?) area rug and was contacted via email in under an hour by Kathy. There was some back and forth communication and all of her responses were very prompt. I needed the rug cleaned and I was in a rush. On Monday early morning as soon as I said "let's proceed, come by and pick up", the driver came in his truck in about under hour. I was going to give my wife a heads up but the driver showed up before I can even tell her what was going on. Since I needed the cleaned, the arrangement was that if it dried on time, they would deliver it otherwise I go and pick it up. I received a call later that week information me that the rug was ready, however the rug finished drying right after the delivery truck left. The person on the phone said that I can come pick up, but they also have a driver or someone who lived in my area and was willing to deliver it to my house when he finished work. I went with the ladder option. I got home, I saw the rug wrapped in plastic. I unrolled it and it looked amazing!!! It actually looked and felt almost brand new. There were parts of the rug that felt flat from all the foot traffic before I gave it to them. It came back soft and "fluffy" again! I only called two places for a quote. To ME I thought it was a little pricey to have a rug cleaned, but without knowing how much other places charge, I cannot tell whether their prices are average, below or higher. Regardless, I'm really happy with the end result. Thank you to Kathy and everyone at Love Your Rug!!!
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Our cat had torn into the structure of a much beloved (and expensive !) rug. I thought it was doomed. I contacted loveyourrug.ca with a picture. Kathy got back to me right away with an estimate which was very reasonable. They picked up my rug at my door, took it in, and actually did the repair for less than the estimate! My rug was back at my door only two weeks after I agreed to the work, and the repair is seamless. I would not hesitate to use their service again or to recommend them to anyone who thinks their rugs are beyond repair!
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I was looking for a wedding gown preservation kit and found this cleaning service online. I came to their Etobicoke location and I was thrilled with my experience. I spoke to 3 of their staff members while there and they were all so friendly and helpful! Just a positive atmosphere all around. I will definitely be coming back and would recommend them.
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Definitely an A+ service. Had a white polyester high pile rug be cleaned by this business after a year of abuse in a high traffic area of my house and it came back looking brand new. The pick up and drop off service is great too and they show up exactly when they say. It only took 1 week for the rug to come back to me. Will definitely use them again in the future.
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I have cleaned my area rugs with Love Your Rug 3 times now and I couldn't be happier. I have a dog (Doberman) at home and he has small hairs that get stuck in all my rugs. I was surprised to find out that Love Your Rug was able to remove most of the dog hair from my area rugs. My dog also makes my rugs smell fairly bad and Love Your Rug really does a great job with making the rugs smell really nice and fresh, something my other rug cleaner couldn't do. I would recommend Love Your rug to anyone looking for professional rug cleaning at a reasonable price and done on time.
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When i had my carpets cleaned last year I noticed some remaining stains on one main carpet. I contacted Love Your Rug and Kathy responded immediately and offered to redo the cleaning immediately. Since they were for seasonal use and i had to use them immediately i could not do that. Kathy said " go ahead, use them this season and we will clean all them (all 8 pieces) next fall"! No questions asked, no hesitation, just great service. I though this was very generous. This fall I contacted Kathy and sent the carpets for cleaning. They came back two weeks early in perfect condition. No charge. This is was GREAT CUSTOMER SERVICE is all about! Great PR Kathy. A very happy customer.
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Exceptional service. Well organized and very professional. The work was completed above standards and I won't hesitate to tell family and friends about love your rug. The best thing about them is that I can use an assortment of other great services too! Sending my wifes Uggs boots for a clean. Thank you Chris
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I went to love your rug to get my persian rug cleaned... as I have pets and they have tracked in so much hair and dirt. I spoke with julie over the phone she was very friendly, helpful and knowledgeable. She knew how to answer all my questions without having to look for more information. She advised me that there was pick up and delivery which I was not aware of and I took advantage of. When I received my rug I was vey happy with the finish results. Good job Julie and love your rug keep up the good work I will be returning.
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RESPECT ! from the moment I made the call to Love Your Rug until the time I closed the door behind the drivers... I was so IMPRESSED. Each point of contact was exceptional. I actually believe they treated my carpet like it was for someone in their own family. I felt that everyone I spoke with cared for the company and with that, every moment seemed flawless for me. They went above and beyond accommodating me - from the pick up and drop off at two different locations, the timing of the pick ups, the follow up phone calls, not having to repeat myself and knowing "they got it right the first time". (not to mention that fact my area rug looks brand new) I never really believe in many reviews I read nowadays simply because anyone can write a glowing review. With that said, it my heartfelt wish that people believe what I say. This company has good old fashioned respect as their foundation. I highly recommend this company for your rug cleaning, furniture cleaning and repair, and everyday dry cleaning. They will treat your property like it was their very own. Thanks to Love Your Rug... I feel inspired knowing great companies still value the customer !
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I brought in a leather jacket that I stopped wearing due to it not fitting well. Tony took a look at it and within minutes was able to identify what needed to be done. He's a very friendly, professional, and easy-to-work-with type of guy and altered my jacket for a very decent price in a short amount of time. I highly recommend Tony and his team to anyone looking for help in any type of alterations. The jacket fits great and received the wifey's stamp of approval! (that's not easy to get). Thanks Tony!!
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I recently had a flood in my basement and my expensive rug was damaged i was convinced it had to be thrown out as told by other cleaning companies. I found this place Love your Rug in Toronto and when i went in i was greeted by Julie the Customer Service Manager who told me the damage to my Rug would be NO PROBLEMM and asked me to give them 2 weeks with it after 2 weeks and updated phone calls by Julie my Rug was returned back to me in, i feel better condition than when it was bought many years ago. I cant wait to use there other services and now has become my permanent cleaners i would recommend this place to anyone. Regards Sat
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Amazing place for leather. I rode all the way to Key West in my motorbike jacket through rain, ridiculous heat and more bugs than I care to admit. It was filthy and did not smell great by the time I came back. A short visit to Love Your Leather/Rug, and it was literally like new. They cleaned, deodorized, re-dyed, and moisturised my jacket and I could not believe how much better it looked. If your leather looks tired, dirty or old, I strongly recommend you bring it here instead of getting a new one.
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I just had my area rugs cleaned by Love Your Rug. They come to my house in Toronto and picked up two of my rugs that were full of dog hair and urine stains. They returned my rugs to me in 5 days and I was very surprised that they were able to remove all the dog hairs from my rugs and now the rugs smell fresh and clean. Thank you Love Your Rug I highly recommend you. Nikolay
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I just received my Persian rugs from Love Your Rug and I was very impressed because I did not think that they would be able to remove a cigarette burn stain but the stain is completely gone! If you need rug repair in the Greater Toronto Area call Love Your Rug. Thank you Tony!
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I just wanted to say that I am very pleased with the way Love Your Rug repaired my Persian rugs. These rugs had sentimental value and out of the 3 rug repair companies that I called in Toronto, Love Your Rug was the only company that was confident to repair my rugs. They actually made a big difference. Thank you Love Your Rug!
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